Hotel Mds Concepción

“Good business trip”

Good hotel to stay for business. Excellent food. Lovely spa and gym. Rooms are clean and comfy with all the amenities you might need. The only issue you might have is if you don't speak really good Spanish. Mine is basic and i did struggle.

“We had a nice stay”

They should wash their towels better. all the towels smell bad. And to keep on the standards they also should provide potable water one a day not only on the day of the arrival. I enjoyed the welcome drink. It was a nice gesture.

“Nice hotel, but bad receptionist”

We have visited this nice hotel several times over the past years, since before it was renamed from Sonesta, and it was always a nice, great and welcoming stay. Unfortunately there seems to be a new receptionist named Collette, or similar, who did not show the usually experienced welcoming and kind… more

We have visited this nice hotel several times over the past years, since before it was renamed from Sonesta, and it was always a nice, great and welcoming stay. Unfortunately there seems to be a new receptionist named Collette, or similar, who did not show the usually experienced welcoming and kindness when we came back last week, i.e. basically she seems to be missing basic social skills when treating guests, e.g. there seems to be a new rule, that all guests have to present their IDs, which is not common in Chile, and although she was asked why, she replied more or less in a nearly angry and nerved tone, that these are the rules, and when we pointed out that in none of our previous stays, this was requested, she said that it was a new rule, so we asked that she please speaks with the person, that we spoke previously for reservation to check on that item, so she called and did not get response, but later during the checkin she stated simply, that that person said it is like she exposed, without really having checked it. For example in Chile it is not mandatory to have IDs for children, so although the change could be reasonable, it creates complications for some guests, and if a receptionist does not transmit the necessary empathy and politeness, you are basically shadowing the most important part of the welcome experience, of a apart from that great hotel with great breakfast, extremely friendly and willing other supporting staff, e.g. in the spa an pool area, or the maintenance guy who fixed the sauna, the bar man, service staff during the breakfast. Basically, it is weird to be literally confronted by someone who is not representing the spirit and culture of the hotel at the reception, and to us it looked like as if this person is just like that, and even some trainings would not help her improve her soft skills, so we would recommend the managenent to assign her tasks, that are not related to guest/custumer contact: There are ways to handle situations without showing or expressing a cold and unwelcoming atmosphere, you know we felt as if this receptionist had personal issies in handling guests with questions and doubts.

less

“Good hotel”

I stay here one week for businness. Nice hotel. Room is large and clean. Wifi works well and the breakfast buffet offers good choice. Staff is friendly. Big garage. In the lobby there is the entrance of casino.