The Ritz-Carlton

“Club level, totally worth it!”

Service at the Club level is beyond amazing. Staff remembered my preferences and the treatment was genuine first class. Probably the best lounge service of any hotel, even those based in Asia. Food is excellent with a lot of variety. The hotel is located in one of the best areas of the capital.

“Basic hotel experience”

Fine, no complaints but nothing special either. It's just a big hotel, clean, good downtown location. Very basic dining options. If you're looking for luxury, this isn't your place. It does have a nice pool on the upper level but other than that, not much to offer.

“Memorable stay at a hotel with a heavenly pool and great staff.”

Details: I bookended my week in Chile here. I had a corner Twin Guest Room the first two days and a corner King Guest Room the last three days (total five nights and five days). Check-in: Two arrivals, two different experiences. The first was a bit of a misfire: arrival on a Saturday morning... more

Details: I bookended my week in Chile here. I had a corner Twin Guest Room the first two days and a corner King Guest Room the last three days (total five nights and five days). Check-in: Two arrivals, two different experiences. The first was a bit of a misfire: arrival on a Saturday morning (using the hotel’s suggested airport transfer) and despite the fact there were two staff members at the entrance I was not greeted or proffered assistance with luggage. The second was better: met by staff upon exiting my vehicle and ushered inside. The mechanics at the desk were expeditious on both occasions and the details of my stay with American Express adequately explained. (3.5/5) Rooms: Renovated with a subdued color tones and discrete indigenous-influenced art. Everything “worked” and was easy to use; there were no overly complex, gimmicky switches. Great shower and bathroom. Housekeeping was absolutely excellent with flawless cleaning and reorganizing. The complimentary water was restocked regularly as was the mini-bar. (4/5) Facilities: We’ll start with the obvious: the rooftop pool, spa, bar, and balcony. I made several trips up here during my time and it is definitely a signature experience of the hotel and highly recommended. I also made several trips to the Lobby Lounge and Estro; the former has an Old World ambience and is for casual fare throughout the day and the latter serves the daily breakfast buffet and a more formal, local-inspired menu in the evening. The breakfast buffet in particular was superb. A common area next to the bar hosts jazz during certain nights of the week. (4.5/5) Service: I’d like to point out several staff members that went above and beyond during my five days here: Freddy, Pablo, and Bastian (Lobby Lounge) as well as Karla (Rooftop Bar) and Carlos (Estro) were all superb. The staff were almost universally welcoming and pleasant. There was a bit of a language barrier here-and-there but again, overall solid work by everyone. (4.5/5) Location: The hotel is found at Barrio El Golf, an upper-class business district and neighborhood. It’s a bit quieter with maybe a little less energy than staying near the Plaza De Armas but also close to a Metro stop so you can easily access the other areas of the city. (4/5) Cost: Reasonable for a luxury hotel in a big city. (4/5) Summary: An overall solid stay at a name-brand hotel that is worthy of its title. I’d make reservations again for sure if given the chance. (4/5)

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