The Ritz-Carlton, Guangzhou

“Impeccable service!”

The Ritz-Carlton doesn’t disappoint anywhere on the globe, however the service here, takes attention to detail to another level. Right from the moment you enter. Definitely recommend. Also, gentleman called Peak, outstanding service! Very happy.

“Wonderful Birthday Celebration Experience.”

I chose this hotel mainly for its prime location in Pearl River New City, near the shopping mall, close to Pearl River, and I truly didn’t expect to be amazed by the service starting from the reservation stage. After placing my booking online, I took the initiative to call the reservation departm… more

I chose this hotel mainly for its prime location in Pearl River New City, near the shopping mall, close to Pearl River, and I truly didn’t expect to be amazed by the service starting from the reservation stage. After placing my booking online, I took the initiative to call the reservation department to inform them we were staying for a birthday celebration. The staff on the phone listened carefully to all my requests and noted down every detail. They were extremely patient answering all my inquiries, proactively followed up to confirm every arrangement days before check-in. The thoughtful and thorough work of the reservation team set a warm tone for our whole trip. From the moment we stepped through the doors, we were greeted with a sense of familiarity and comfort that made us feel right at home. We left with wonderful memories of the outstanding care delivered by every member of this hotel, especially the considerate reservation department. We are already eagerly looking forward to our next visit and the chance to enjoy the unparalleled hospitality of The Ritz-Carlton Guangzhou once again.

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“A Sojourn at the Ritz-Carlton, Guangzhou”

There are hotels one merely tolerates, and hotels one is glad to have known; and I am pleased to report that three nights lodged with my family at the Ritz-Carlton of Guangzhou placed the establishment, without hesitation, among the latter. Taken all in all, the experience proved eminently satisfac… more

There are hotels one merely tolerates, and hotels one is glad to have known; and I am pleased to report that three nights lodged with my family at the Ritz-Carlton of Guangzhou placed the establishment, without hesitation, among the latter. Taken all in all, the experience proved eminently satisfactory, and the value—that quiet arithmetic one performs at the final reckoning—outran our expectations in the most agreeable way. We had engaged a river-view room looking out upon the Canton Tower, that slender and faintly theatrical spire the citizens so fondly call the “Little Waist.” At sixteen hundred yuan the night, the rate stood as a singularly competitive bargain among the sumptuous—and, it must be owned, occasionally over-proud—houses of Zhujiang New Town. The hotel has kept its doors open for upwards of a decade, and wears the passage of years with a certain dignity. Its manner is not that of the newest fashion, forever straining to dazzle; rather it breathes the settled, monied respectability of the old American East Coast—polished, formal, a touch patrician, and pleasantly nostalgic. If the fittings are no longer of the very latest cut, the pricing has the refreshing honesty to confess as much; and when all is weighed together, the value is strong indeed. The true glory of the house, however, is its service, wherein the venerable Ritz-Carlton standard is very much alive and in full command. The staff are schooled to a pitch of near-perfection—composed, attentive, professionally alert. Every soul in their employ, on catching a guest’s eye, offers a ready smile and a courteous inclination of the head; and assistance has a way of appearing before inconvenience has found time to introduce itself. This spirit—warm, disciplined, quietly efficient—was, beyond all cavil, the finest part of our stay. In the matter of victuals and chambers the house is no less dependable. Breakfast is a veritable cornucopia, a most diplomatic alliance of delicate Cantonese dim sum and the hearty staples of the Western table, appeasing the divergent palates of an entire household with admirable ease. The room itself was of generous proportion, furnished with every practical comfort, and wanting in nothing—orderly, convenient, and altogether restful. Its situation, too, is of prime advantage. The hotel stands in the very thumping heart of Zhujiang New Town, sharing a neighbourhood with the Guangdong Museum and the Guangzhou Library, each a bare five minutes’ walk away—a boon alike to daily excursion and to cultural edification. The surrounding table is equally generous: directly across the thoroughfare rises the Linjiang Avenue branch of the celebrated Guangzhou Restaurant; a short amble reveals sundry outlets of Honeymoon Dessert; and toward Liede Village lie morning teahouses and local eating-houses past all numbering. One need not wander far to taste the true savour of the city. In sum, though the décor may whisper faintly of a decade passed, the peerless service, the capital location, and a tariff most advantageous combine in splendid harmony, and more than atone for those gentle signs of age. For a family calling upon Guangzhou—children in tow—I should pronounce it a steadfast and comfortable luxury choice: one that offers dignity without fuss, convenience without commotion, and a hospitality that still remembers the old art of making a guest feel properly cared for.

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“Nice hotel with some negatives, better options elsewhere”

Marriott Bonvoy memebers please read. Beautiful interiors and views but with issues that drag the experience down. Check in was ok, although a Platinum member, no lounge access ( they have a lounge) and no breakfast amenity only points on check in. This already was a downer and negative for select… more

Marriott Bonvoy memebers please read. Beautiful interiors and views but with issues that drag the experience down. Check in was ok, although a Platinum member, no lounge access ( they have a lounge) and no breakfast amenity only points on check in. This already was a downer and negative for selecting this hotel. The week before we had stayed at the Sheraton Guangzhou, which I would rate much highly in terms of overall experience. We tried to go to the pool and they would only allow you into the pool if you had or purchased a swimming hat, which is annoying to wear for some people or a scam to make you purchase a product you probably won’t use back home. The hotel interiors are nice but having stayed previously at the Sheraton Guangzhou Tianhe and the Marriot Tianhe, I would definitely choose them over the Ritz Carlton.

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