Sentosa Hotel Apartment Taoyuan Branch

“9.2 An “Extra Spacious Room” so comfortable that makes you want to come back again!”

Date of stay: December 2018 Accommodation Type: Deluxe Twin Room Traveller type: Business Overall Rating: 9.2/10 Cleanliness: 9/10 Amenities/Facilities: 9/10 Location: 9/10 Room comfort and quality: 10/10 Service: 9/10 9.2 An “Extra Spacious Room” so comfortable that makes you want to come back… more

Date of stay: December 2018 Accommodation Type: Deluxe Twin Room Traveller type: Business Overall Rating: 9.2/10 Cleanliness: 9/10 Amenities/Facilities: 9/10 Location: 9/10 Room comfort and quality: 10/10 Service: 9/10 9.2 An “Extra Spacious Room” so comfortable that makes you want to come back again! PROS - We stayed in a Deluxe Twin Room that was really spacious. Came with a kitchen, and a walk-in wardrobe that was linked to the extra spacious bathroom. - The extra armchairs in front of the beds were a delight once we entered the room, where we can just drop our tired bodies and sink into it for a bit. - The room was very new and clean, and the beds were very welcoming and comfortable. - A big room means 2 people can have ample space to lay out our luggages without having to trip over anything! - A spacious bathroom that separates the sink & toilet bowl from the shower and yes a big bathtub! - So much to choose from at the breakfast buffet! - 7-Eleven was right next to the hotel lobby, which gives added convenience if you ever need to buy some drinks, snacks etc. - Easy to get on and off cars that stop right outside the hotel. CONS - The kitchen was poorly lit, would have been better if there’s brighter lights in the room in general. - Despite staying on a non-smoking floor, the corridor still reeked of cigarettes; most likely from inconsiderate hotel guests who simply didn’t care. - Maybe because this was a local business hotel, there were many rowdy Chinese (mostly males), some drunk, talking loudly at the hotel lobby. All in all, despite minor cons, we were very happy with our stay and actually hope to come back again!

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“Nice Longer-term Stay Accomodation for Visitors to Shenzhen”

We are a family of four with 2 kids, we stayed here while our kids went to Mandarin camp for 19 days. Beautiful, clean, large pool; laundry, daily breakfast, gym, close to the Metro and Fortune 500 businesses on Shannon Road. Everyone was attentive to our needs, even when they didn't speak English… more

We are a family of four with 2 kids, we stayed here while our kids went to Mandarin camp for 19 days. Beautiful, clean, large pool; laundry, daily breakfast, gym, close to the Metro and Fortune 500 businesses on Shannon Road. Everyone was attentive to our needs, even when they didn't speak English. Gym has a few treadmills and weights, adequate for a workout. Mostly Chinese food options around location except Burger King.Rooms offer coffee, water, great tv/movie options. Internet is VERY slow.The Manager, Peter and the Rooms Manager, Andy provided superior customer service, spoke English, and were concerned about our needs.

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“Reasonable hotel in Nanshan”

Reasonable hotel in Nanshan District, room design is like service apartment style with lots of kitchen appliance that didn't use, kind of waste of space (maybe it was originally design as service apartment) Staffs is pretty alright, but not really up to hotel standard. Only have a restuarant in th… more

Reasonable hotel in Nanshan District, room design is like service apartment style with lots of kitchen appliance that didn't use, kind of waste of space (maybe it was originally design as service apartment) Staffs is pretty alright, but not really up to hotel standard. Only have a restuarant in the building. Gym is decent, limited machines. There is an outdoor pool (more for soaking of water during hot day) Personally, I like the small space (outside) where I can dry my clothes Near to the Shenzhen Uni, need to expect lots traffic during peak hours

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“Good hotel with bad service”

The room and the hotel itself is not bad. Four stars is ok for such a hotel. MTR station just near hotel exit, Starbucks, ATMs and a lot of restaurants in the same building, 24h shop and big SPA center also in the same building. The main problem that nobody except several persons speak English. An… more

The room and the hotel itself is not bad. Four stars is ok for such a hotel. MTR station just near hotel exit, Starbucks, ATMs and a lot of restaurants in the same building, 24h shop and big SPA center also in the same building. The main problem that nobody except several persons speak English. And food given for breakfast is 90% for chinese taste, not european. But the main thing that disappointed me very much and I didn't expect it from a 4/5 star hotel was that I forgot some things in room while leaving (clothes etc) and asked them to send it to me. At first they answered my emails once in 2-3 days (it was Will Zhang who answered me last), then once a week and for now it is a month passed and they just ignore my emails etc. I never felt so upset with 5* hotel. They just took my belongings and do not want to return them even when I said that I am ready to pay all expenses.

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