Novotel Zhengzhou Convention Centre

“Would gladly stay here again!”

I was recently traveling and working with a large touring group performing a Broadway musical in China. Accommodating a large group with varying tastes, desires and needs can be a daunting task. I must say that the Novotel Zhengzhou Convention Centre Hotel did a wonderful job of meeting our reque… more

I was recently traveling and working with a large touring group performing a Broadway musical in China. Accommodating a large group with varying tastes, desires and needs can be a daunting task. I must say that the Novotel Zhengzhou Convention Centre Hotel did a wonderful job of meeting our requests in a friendly and efficient manor. As is often the case in China, many people still smoke in their rooms. The staff at the hotel did a remarkable job at trying their best to accommodate those of a more sensitive nature than my own. Speaking for myself, my room was all that I hoped it might be. The air conditioner worked perfectly even though temperatures outside reached 100 degrees (F). No bath tub, but the shower was terrific. The room also came equipped with a min-fridge. Bottled water and a few sodas were gratis…Always a welcomed sign. When I first checked into my room I found a letter explaining that there might be a problem with noise due to "improvements" going on the week of my stay. I am happy to report that I was never bothered by any kind of noise whatsoever. The bed was incredibly comfortable. And the addition of an iron and ironing board a plus. The breakfast in the morning was quite nice. The menu, of course, is heavy on Chinese favorites, but there was an omelet station with plenty of breads, butter and jam for those with more Western tastes. I have to say every employee that I came in contact with was very friendly. English wasn't always spoken, but I never expect that when traveling out my own country. It's just a comfort when it DOES happen. The front desk was very helpful when I tried using the public computer and printer. (Perhaps the ink should be changed...) But I have to say that the young girl behind the counter must have noticed my hesitation and without my asking for it, she readily came to my assistance. My maid was always friendly whenever I was in need of something like shampoo, instant coffee or water, she quickly saw that I had it. I rarely use maid service when I travel so it's always nice to have a maid who will give me those things that I actually DO need from time to time. I have to say that JEREMY at the front desk, in particular, went over and beyond all my group could have imagined by helping us set up an excursion to the Shaolin Temple two hours out of town by a hired van with guide. In addition, he actually escorted the leader of our group to the train station via subway and helped arrange tickets to Xi'an, as well. It's very rare that a hotel employee anywhere shows such kindness. Whether it is encouraged by the hotel management or whether he took it upon his own initiative, we will always remember his kindness and I personally will remember the Novotel in Zhengzho with fond memories!

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