Prudential Hotel

“Solid Hotel Choice for Hong Kong”

Overall a solid choice to stay in Hong Kong. The location is excellent as the hotel sits above the Jordan MTR station. So after a long day of sightseeing, it was nice not having to walk far from a station. Just get off Jordan station and use Exit E and you are at the hotel. Staff was friendly and … more

Overall a solid choice to stay in Hong Kong. The location is excellent as the hotel sits above the Jordan MTR station. So after a long day of sightseeing, it was nice not having to walk far from a station. Just get off Jordan station and use Exit E and you are at the hotel. Staff was friendly and helpful. Was able to check in at 1:30 pm instead of 3 pm. Another positive is they give you free drinks during your stay. The refrig was stacked with 4 sodas and 2 waters. Each day they give you 2 waters which was clutch. Hotel was close to many good restaurants including the Australian Dairy Company. The only disappointing thing about my stay is the gym is tiny with old equipment. Would be nice if they could upgrade the gym equipment. Despite that a good place to stay in HK! Would stay here again.

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“Good Memories at the Prudential”

Hotel is as it was several years, that is welcoming and neat Tiffany at the reception made the check-in go very smooth and bellboy Johnny brought the luggage in a flash. The restaurant both breakfast and dinner was very good with a large variety of food. Overall, will be back again whenever the oc… more

Hotel is as it was several years, that is welcoming and neat Tiffany at the reception made the check-in go very smooth and bellboy Johnny brought the luggage in a flash. The restaurant both breakfast and dinner was very good with a large variety of food. Overall, will be back again whenever the occasion will show up.

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“Functional but far from 4*”

I'll preface this by stating that if I were in the area and the price was right I would stay here again. The bottom line of this review is simple, this is a 3(at best) star hotel, with 4 star staff in a 5 star location. I have no doubt in my mind it was a 4* when it opened in the 90s but sadly I f… more

I'll preface this by stating that if I were in the area and the price was right I would stay here again. The bottom line of this review is simple, this is a 3(at best) star hotel, with 4 star staff in a 5 star location. I have no doubt in my mind it was a 4* when it opened in the 90s but sadly I fear a lot of the hotel is still original to that. The hotel is in a shopping mall above the Jordan station, access for prams/wheelchairs is a bit tricky and involves carrying up steps and using a separate lift as the regular access from the concierge desk to the lobby is via 2 very narrow escalators. Check in was fine, staff friendly and the concierge process was good. The room we had was large enough for 2 adults in a very big bed with space for a cot and all of our luggage to boot. The carpets are almost certainly original and look it. The same is likely true of the paint/wallpaper throughout. The bed is firm, very very firm. For us that was fine but if you're used to soft then this is an immediate no go zone. The bathroom is functional with a rainfall shower over the bath that works well and a large mirror. The hairdryer is the standard cheap built in hotel one. The mini fridge had included soft drinks when we arrived and water replaced daily. The room was cleaned daily and felt clean to be in. The gym is a joke, I've seen bigger toilets. Ultimately this served as a room for the night and it did that well, it's just extremely dated and far from what you'd expect to see in a 4*. Tired carpets, discoloured paint, mouldy bathroom tiles and bath surround. Like I say, I'd stay again for the cost and location at the time of booking but this is not a 4* hotel and if it is I dread to think what 2 and 3 looks like!

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“Prudential Hotel – Mixed Experience, Some Hits and Misses”

This is a Group Tourist Hotel & noisy! I stayed at Prudential Hotel and found the location to be excellent, with easy access to transportation and local attractions. The staff were friendly and responsive, especially when I had an issue with my first room. The room size is generous, especially by… more

This is a Group Tourist Hotel & noisy! I stayed at Prudential Hotel and found the location to be excellent, with easy access to transportation and local attractions. The staff were friendly and responsive, especially when I had an issue with my first room. The room size is generous, especially by Hong Kong standards, which was a pleasant surprise. There’s also a food hall nearby that’s convenient and offers a good variety of options. However, there were several letdowns. My first room had peeling paint in the shower, which was disappointing. I reported it to the staff, and to their credit, they responded quickly and moved me to a better room. That said, even the new room felt quite outdated—don’t expect modern finishes or design here. The swimming pool and observation deck were also underwhelming. The pool area was uncomfortably hot and looked very dated, which made it hard to enjoy. The bar experience was particularly disappointing. Although they advertised wine promotions during happy hour, the staff had no real knowledge of the wines they were serving. I was given a red wine that was served ice-cold, which is completely inappropriate—it ruined the taste and showed a lack of basic understanding of wine service. When I asked what the wine was, they simply said it was “a red from Argentina,” with no further explanation. I was honestly just shaking my head.

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