The Silveri Hotel Hong Kong - Mgallery Collection

“Ada’s Great”

Beautiful hotel in a great location. Ada at the front was so nice and helpful.

“Good hotel & great staff”

Room is comfy. The bed is just perfect! Good location by MRT. Staff are all kind, supportive and professional. 2 of them made our trip impressive in particular; Khun Kate from Thailand and Khun Katherine from The Philippines. They always put their smiles on, giving advices on HK enquiries; f… more

Room is comfy. The bed is just perfect! Good location by MRT. Staff are all kind, supportive and professional. 2 of them made our trip impressive in particular; Khun Kate from Thailand and Khun Katherine from The Philippines. They always put their smiles on, giving advices on HK enquiries; food & travel etc. Their lounge offers beautiful view. Drinks are various but food is not tempting 😅 Location is perfect for late/early flight.

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“A brilliant stopover”

The hotel was perfect. Centrally located above a shopping and food centre. The atmosphere was also incredibly well curated, with beautiful interiors and the rooms themselves were spacious. In particular, the staff were incredibly attentive. Me and my mother both wanted to shout out James, the very … more

The hotel was perfect. Centrally located above a shopping and food centre. The atmosphere was also incredibly well curated, with beautiful interiors and the rooms themselves were spacious. In particular, the staff were incredibly attentive. Me and my mother both wanted to shout out James, the very curtious and helpful concierge staff member who made our stay very memorable.

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“Gorgeous hotel, great location and 5 star service and recovery with a little hiccups”

I am just an Accor Gold member and had just booked a Classic room (urban view) this weekend using my Stay Plus. Check in was relatively smooth and quick and I was upgraded to a Superior Room 0618 (sea view) by Edith and her filipino colleague (sorry forgot to get your name!). Edith was service orie… more

I am just an Accor Gold member and had just booked a Classic room (urban view) this weekend using my Stay Plus. Check in was relatively smooth and quick and I was upgraded to a Superior Room 0618 (sea view) by Edith and her filipino colleague (sorry forgot to get your name!). Edith was service orientated and provided some tips on entertainment while showing me to the lift up. I was expecting an uneventful stay but it was anything but. First off, the room had a decent sea view from the 6th floor and the bedding and pillows were absolutely fantastic (probably one of the better beds I had in recent times, even better than Marriot) Just the right firmness and softness, decor was wonderful but not perfect as you could see small areas which were patched up due to a little wear and tear but otherwise, still beautiful. Toilet somehow did not come with a bidet (hand bidet or automatic), perhaps it was still being sorted out. Air conditioning was cold and even though it was set at 26degrees and low speed, the room was still a little cold but comfortable for sleeping. At approximately sometime past midnight on the first night, I was awoken by the smell of cigarettes wafting into the room. At first I thought I might have been dreaming but the smell got stronger and stronger to the point of being unbearable. I had to call the front desk to lodge a complaint since this was a non smoking hotel and the duty manager Carmela sent up her colleague Martin to check and verify that there was indeed a smoky smell coming from the ventilation system. Woke up my kid, threw all my things into my luggage bags and went down to reception in my sleeping attire. Carmela was very sympathetic to my experience and assured me she and her colleagues would investigate if anyone was smoking in the adjacent room toilets (which caused the smoke to circulate in the nearby rooms). She kindly arranged a new room for me at short notice and I was given 1250, which faced inside but came with a bathtub. No lounge access (which i wouldnt expect given the entry price I paid for my room). The new room allowed my kid and I to get our much needed rest for our stay and bedding was once again absolutely fantastic. This room came with a toilet with automatic bidet, a beautiful large bathtub which filled amazingly fast and a shower with side sprays. Thank you once again Carmela for your timely and generous service recovery which allowed us to get sufficient rest for our disneyland outing. We didnt get breakfast at the hotel as we went out to the nearby Tsui Wah and Bakehouse for breakfast and coffee. The welcome cocktails for Accor members was tasty. Check out was smooth and the concierge downstairs at B1 helped us call for a taxi large enough to take our luggages so we didnt need to call for an Uber. Overall, still a great experience and lovely hotel but I hope you manage to find the culprit who caused the smoke smell which wafted through the ventilation system at 0618.

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