Hilton Wuhan Optics Valley

“Nice Hotel with Wonderful Staff”

After spending two months at this property, I think I am in the position to write a well informed review about the hotel. Overall, it is a really nice hotel with all the amenities you would need. The hotel is really spacious, at times there were not many guests and it almost felt empty. The gym ha… more

After spending two months at this property, I think I am in the position to write a well informed review about the hotel. Overall, it is a really nice hotel with all the amenities you would need. The hotel is really spacious, at times there were not many guests and it almost felt empty. The gym has all the equipment you would need, and is generally empty. I especially liked the Executive Lounge. Unlike some other hotels, they really change the menu every week, so you are not eating the same dishes every day/week. This is something I highly valued as I was staying for over two months. The food is also of good quality. I was picked up at the airport by a driver from the hotel, who I communicated over WeChat with beforehand. At checkin, the staff made me feel a bit rushed, and I felt like the employee really wanted to be done with me as fast as he possibly could. But it was not busy at all. But it was no big deal for me, as I got checked in quickly without issues. The rooms are clean, and the lady that cleaned my room on most days is the sweetest lady there is, always with a big smile on her face. She did a great job as well. Internet reliability in the rooms could be improved, although it seemed to get better after a few weeks. I really liked the breakfast, there was plenty of choice, but for my taste there could be a few more European options as well. But since we are in Asia, I understand to not expect the highest standard here. I had yoghurt almost every day, with some fresh fruits. They not only had the cheap fruits available, but also blueberries and strawberries in the yoghurt, which I really liked. I want to give a special thanks to Sharon Zhang from the Executive lounge, as well as the other employees from the lounge. Sharon really went above and beyond, and helped me a lot with settings up the Chinese apps or communication with Chinese native speakers on times I needed it the most. She really did the extra step. Also I want to thanks the Sales manager Sharon, who I communicated with clearly and always responded to my messages immediately. Also it was nice of her to invite me and my colleagues to dinner, which we happily accepted. Overall, I recommend staying here. There are only a few things that can be improved. The airconditioning seems to not go lower than around 22C, even if you set it lower. They checked, and the AC is working, but it seems the temperature setting is capped on a property scale so to say. Later in November, I opened the doors to the balcony so it was no issue, but in beginning of October it was a bit too hot for me at night. However, when I informed the hotel staff, duty manager Kity upgraded me to a suite for the first month (!) of my stay, which I really appreciated. Like I mentioned, the reliability of the Wi-Fi could be improved. Overall, I hope to come back to this nice property! The staff made my stay very wonderful.

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“Great hotel ”

Amazing hotel which is more like a resort. Almost too big and too good to be true. For the money, it’s a great deal. Nice gym, you can also go for a jog around the hotel without leaving the property. Cool, cool place and pretty conveniently located with super views of a beautiful garden

“A kind of family for me”

I was a business guest in this great hotel for two months this fall. Due to the current global crisis caused by Covid19, I was very pleasantly surprised by the city. I was recommended the Hilton Optics valley by other colleagues and I was not disappointed. The hotel is located a little away from th… more

I was a business guest in this great hotel for two months this fall. Due to the current global crisis caused by Covid19, I was very pleasantly surprised by the city. I was recommended the Hilton Optics valley by other colleagues and I was not disappointed. The hotel is located a little away from the major metropolitan areas of this huge city, but you have a lot of green and quiet. It is about 45 minutes by cab to the Yellow Crane Tower and about 35 minutes to the high-tech companies in Optics Valley. (Huawei, Xiaomi, YMTC) The hotel offers a large fitness center with pool and sauna and three different restaurants. For those who like traditional Chinese cuisine, there are several small restaurants or kitchens in the area (10min). The hotel is huge and offers a lot of space, also the rooms are very spacious. For me, however, the staff was the highlight. All were very friendly and helpful and offer a service that is far above the usual standard of other hotels. It starts with the cleaning staff, who sometimes put an extra drying rack to hang his sports stuff on the balcony. It continues with the staff in the restaurants, which were always friendly and despite the masks always had a smile around the eyes. Dorothy. Duke the Key-master also helped me buy a second cell phone. He got me an appointment with China mobile and helped me with the translation and later with setting up the health app. (Duke, you are great) When the hotel realized that I needed a cab to get to my clients every day, they offered me a ride for the price of a regular cab. This meant that I could book the rides directly onto the hotel bill and was spared having to negotiate with the cab drivers. The hotel was also a great help for the Covid19 test. They got me an appointment and also drove me to the test and helped me with the procedure. Anytime again and keep up the good work. I have never had such a great service. Thank you all

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“In need of a revamp but still popular”

Our third visit in 18 months and some areas of the hotel in urgent need of a revamp, repair, or maintenance Bedrooms very good,beds very comfortable, book a lake view is best. Breakfasts used to have a good range of western style food, but limited now. Outside areas in need of maintenance with tr… more

Our third visit in 18 months and some areas of the hotel in urgent need of a revamp, repair, or maintenance Bedrooms very good,beds very comfortable, book a lake view is best. Breakfasts used to have a good range of western style food, but limited now. Outside areas in need of maintenance with tripping hazards, barbed wire, and a tired looking pool area. In hotel food purchase overpriced. Extensive gardens are great, but there is limited lake access due to big hotel bbq and coffee venue. Lake side location and countryside feel only 15km from the centre is welcoming. Staff are very friendly and helpful which is the best part of the hotel

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