Sunshine Hotel Zhangjiajie

“What a great surprise!”

What a great surprise! I was afraid of how the hotel would look like, but it was definitely worth it! The hotel is kind of new, so everything is new and with good quality. I was amazed by the size of the bathroom (which was huge). I really liked the shower and the bathtub, but what surprised me the… more

What a great surprise! I was afraid of how the hotel would look like, but it was definitely worth it! The hotel is kind of new, so everything is new and with good quality. I was amazed by the size of the bathroom (which was huge). I really liked the shower and the bathtub, but what surprised me the most was having a really good and modern hairdryer. The bed was perfect too. The room was extremely spacious and very comfortable.

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“Convenient for Forest Park and Railway station”

A functional hotel located in city . Convenient, clean and all kind amenities.. it had a spa facilities - we got the Chinese massage done - which was one of the best one we have ever done - very relaxing after the tiring trip to the Tianmen mountain.

“Refined grandeur - let down by cold, indifferent service - bordering arrogance!”

My initial impression upon arriving at the Sunshine Hotel Zhangjiajie was one of genuine excitement. The stately exterior, with its arched driveway and classically symmetrical façade, promised a polished stay — and as I entered the grand atrium with its soaring ceiling, glittering chandeliers, dark… more

My initial impression upon arriving at the Sunshine Hotel Zhangjiajie was one of genuine excitement. The stately exterior, with its arched driveway and classically symmetrical façade, promised a polished stay — and as I entered the grand atrium with its soaring ceiling, glittering chandeliers, dark marble columns and dramatic lighting, I had the distinct sensation of stepping into a high-end five-star property. The overall effect was lavish, if slightly theatrical, and certainly not lacking in ambition. Check-in was swift and professionally handled, though notably cool in tone — a recurring pattern I’ve experienced in this region. Staff were efficient and helpful, but there was a lack of warmth that somewhat diminished the welcome. Sadly, this same issue would return rather more sharply at check-out, but more on that later. My room, fortunately, made an excellent first impression. The design leans towards classic luxury with a strong Chinese aesthetic: gold-embroidered textiles, a floral brocade headboard, carved bedside lamps and a patterned carpet that extended the ornate style. While it may not appeal to lovers of minimalism, I personally found the space warm, inviting, and tastefully composed. The bed was large and comfortable, and I appreciated thoughtful features like the well-sized writing desk, a plush armchair by the window, and the generous wardrobe space. There was a minibar fridge (though unstocked) and a kettle, but no capsule coffee machine — a surprising omission in a hotel of this standard. The bathroom was another highlight. Exceptionally spacious, clad in marble, and featuring both a large rain shower and separate bathtub, it gave a strong impression of indulgence. Cleanliness was immaculate throughout — sparkling surfaces, spotless linen, and no hint of wear or neglect. I felt entirely comfortable, which is not something I say lightly. Unfortunately, I was once again assigned a room directly next to the lift. While the noise was not extreme, the soft hum and mechanical vibrations were noticeable enough for me to resort to earplugs. In a hotel of this size and calibre, I truly wish room allocation were handled with greater consideration — I seem to be consistently placed near elevators, and I find it baffling. Surely this should not require explicit request each time? Breakfast the next morning was perfectly serviceable, though not memorable. The buffet offered a blend of Western and Asian options, but it fell short of excellence. Baked beans — a staple for me — were absent, and the muesli options were overly sweet and processed, with no sign of plain oats or nuts. Unsweetened yoghurt, once again, was nowhere to be found (a widespread issue in China, I’ve learned), and service staff were either invisible or simply disengaged. There was no offer of help, and certainly no proactive hospitality. I also missed my morning chocolate milk — a small detail, but one I had hoped might be available given the scale of the breakfast operation. My final impression of the hotel was unfortunately marred by an unpleasant check-out experience. What began as indifference quickly veered into something bordering on arrogance. The farewell lacked not only warmth, but basic courtesy. It left a sour taste that completely overshadowed the otherwise positive aspects of the stay. A hotel can be grand, comfortable, and impeccably clean — but if staff at the front desk fail to embody even a basic spirit of hospitality, the entire stay suffers. It’s not enough to maintain five-star facilities if the human element lags far behind. In summary: The Sunshine Hotel offers an elegant, traditional aesthetic and a genuinely comfortable room product. The décor is ornate but cohesive, the bathrooms are excellent, and the cleanliness is faultless. But the cool, at times unfriendly service culture significantly dulls the shine. Had my check-out experience been different, I may well have awarded four stars. Instead, I left feeling disappointed and, quite frankly, unwelcome.

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“Decent for 1 night stay”

This may be one of the better hotels around that area but do not expect too much. My room was big and bed was comfortable but oh my the decorations… Breakfast buffet was decent, wouldn’t say it’s great. Not sure about the facilities but I was told that pool would only be opened to public at 1.00PM