Banyan Tree Shanghai On The Bund

“First impression about Banyan Tree brand.”

Greetings, this is my first stay in Banyan Tree brand in Accor portfolio, and I must say, it is near perfect. The hotel has his own style and advantages, Of course I checked in very late, almost at midnight, and everybody were very tired, so we had some questions about the deposit size, th… more

Greetings, this is my first stay in Banyan Tree brand in Accor portfolio, and I must say, it is near perfect. The hotel has his own style and advantages, Of course I checked in very late, almost at midnight, and everybody were very tired, so we had some questions about the deposit size, they forgot to give me room keys, etc, the second thing, everybody from the staff mentions, that they are NOT part of the Accor, but just partners. We are just partners, we are just partners, we are just partners. however, I liked this stay more, than Raffles Shenzhen previous day, among the good things: - strong upgrade to Diamond member - 4 or 5 categories higher - Good welcome amenities with Prosecco - great room, rooftop bar view on the Bund and the main Shanghai part, - check out at strong 6 pm - breakfast is good with some interesting black sausages with fish, a lot of salmon, but highlights are absent, grapefruit juice is also not freshly squeezed. Lounge is absent in the hotel, and this is the part of hotel chain policy. The pool in the room looks dramatically attractive, but the functionality is less, the water level could no be higher, and Jacuzzi functions are absent . Hardware is 5*, Japanese technology toilets, pool in the room, aromatherapy in the room, etc. Real oasis in the busy city center. overall, thanks for the stay, 5*, please do not underestimate yourself, even you are not Accor part, but partnership, this hotel is more Accor than some real Accors itself :)

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“Excellent!”

The lobby exuded a quiet grandeur, a seamless blend of contemporary art and timeless elegance that immediately put my mind at ease. Great thanks to Nora. I was treated not just with a smile, but with a genuine warmth that felt like coming home to an old friend—albeit one with impeccable taste.

“Nice”

The room is modern, and spotlessly clean. Vicky provided impeccable service—attentive, warm and going above and beyond to ensure my stay was enjoyable.

“Beautiful Views, Disappointing Luxury Experience”

I stayed in the Romantic Oasis Room with Relaxation Pool and Bund View. Unfortunately, my experience did not live up to the expectations created by the hotel’s photos and pricing. The room photos show The Bund prominently centered in the view. In reality, the Bund is not visible from the center of… more

I stayed in the Romantic Oasis Room with Relaxation Pool and Bund View. Unfortunately, my experience did not live up to the expectations created by the hotel’s photos and pricing. The room photos show The Bund prominently centered in the view. In reality, the Bund is not visible from the center of the room. To see it, you need to move all the way to the far-right side of the window. Considering the premium price paid specifically for the view, this was quite disappointing. The room itself felt rather dated and noticeably humid, likely due to the small indoor relaxation pool. While the overall view is still beautiful, the room was not as impressive as expected for a luxury hotel in this price range. What disappointed me most was the arrival experience. My reservation stated a 3:00 PM check-in, but my room was not ready until 4:00 PM. More surprisingly, no staff member escorted me to the room or explained any of the room features. This is the first time I have experienced such a lack of service at a five-star hotel, especially at this price point. On a positive note, the rooftop bar and restaurant were excellent. The service was attentive, the cocktails were great, and the view was absolutely stunning. It was one of the highlights of my stay. After I raised my concerns regarding the delayed check-in and room experience, the front desk did offer a late check-out until 2:00 PM as compensation, which I appreciated. However, while the gesture was welcome, it did not fully make up for the disappointment. Overall, the hotel has a fantastic location and beautiful views, but the room presentation and service fell short of the standards I expected from a luxury hotel

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