W Shanghai - The Bund

“A Perfect Blend of Old Shanghai, New Shanghai, and True W Hospitality”

I’ve polished it into a Tripadvisor style review while keeping your voice and key points. This was my first visit to Shanghai and, naturally, my first stay at W Shanghai The Bund. Quite simply, this is one of the most incredible hotel properties I have ever experienced. Like all great W Hotels, t… more

I’ve polished it into a Tripadvisor style review while keeping your voice and key points. This was my first visit to Shanghai and, naturally, my first stay at W Shanghai The Bund. Quite simply, this is one of the most incredible hotel properties I have ever experienced. Like all great W Hotels, the property tells a story. The theme of W Shanghai beautifully blends Old Shanghai with New Shanghai, creating a hotel that feels both culturally connected and boldly modern. Every space has been thoughtfully designed and there is something visually stunning around every corner. From the moment we arrived, we were made to feel welcome. A special thank you to Claire, who greeted us and immediately made us feel at home. The hotel knew in advance that we were celebrating my partner Matthew’s 40th birthday and the team went above and beyond to make the occasion truly special. As a Marriott Bonvoy member, I was delighted to receive a wonderful suite upgrade. The room was probably the most polished and beautifully presented hotel room I have ever stayed in. The views were spectacular and the thoughtful birthday decorations added an extra layer of magic to an already unforgettable stay. What impressed me most was the consistency of the service. From the bell staff, to the team at WOOBAR, to every staff member we encountered throughout the hotel, everyone delivered the warmth, personality, and professionalism that make the W brand so special. Every interaction felt genuine and every team member embodied true W standards. The facilities are equally remarkable. The pool, gym, sauna, and jacuzzi areas are unlike anything I have experienced before. Everything was immaculate, beautifully maintained, and presented to the highest standard. I cannot praise this hotel highly enough. W Shanghai The Bund has set a new benchmark for me in luxury hospitality. Thank you to everyone who made our stay so memorable. I will remain a loyal W and Marriott Bonvoy guest for many years to come, and I cannot wait to return.

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“Wonderful first visit to Shanghai!”

We had a wonderful few nights stay at the W Shanghai, staying in a lovely cool corner room. Staff were all very helpful and quick to respond to requests. The buffet breakfast was very good, with a global selection of dishes. The only thing that could do with improvement was the tea and coffee se… more

We had a wonderful few nights stay at the W Shanghai, staying in a lovely cool corner room. Staff were all very helpful and quick to respond to requests. The buffet breakfast was very good, with a global selection of dishes. The only thing that could do with improvement was the tea and coffee service - there was only one barista making all the coffees each morning leading to extremely long waits (with many guests just jumping in and getting their own coffees directly from the barista instead of waiting for table service). Half the time tea would arrive in a pot and the other half just a cup - but missing a teaspoon every time. There were some very minor things that come as second nature to staff at other luxury hotels that were a little missing here but overall a very good stay and would definitely stay again.

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“Amazing 🤩”

Our stay at the W Shanghai – The Bund was nothing short of exceptional—an experience that redefines what true luxury hospitality should feel like. From the moment we arrived, the level of service was simply impeccable. Every detail was anticipated before we even had to ask. Doors were opened, elev… more

Our stay at the W Shanghai – The Bund was nothing short of exceptional—an experience that redefines what true luxury hospitality should feel like. From the moment we arrived, the level of service was simply impeccable. Every detail was anticipated before we even had to ask. Doors were opened, elevators were called, and every movement through the hotel felt seamlessly supported by a team that operates with precision, warmth, and genuine care. The staff consistently greeted us with elegance and professionalism, creating an atmosphere that felt both elevated and personal. The property itself is a masterpiece of modern luxury—immaculately maintained, visually striking, and effortlessly clean. Even the presence of an autonomous cleaning robot quietly maintaining the floors around the clock added to the hotel’s forward-thinking sophistication. Dining at the hotel was a highlight in itself. From the restaurants to the bar, every culinary experience was refined and memorable. The 24-hour in-room dining exceeded expectations at every turn—an essential luxury for travelers adjusting to time differences, and executed with the same excellence as the main dining venues. Our room delivered what can only be described as a world-class view—something truly unforgettable. Overlooking the skyline with uninterrupted views of the Shanghai Tower and the iconic Oriental Pearl Tower, it felt like waking up inside a perfectly curated postcard. Day or night, the view was simply breathtaking. The location is equally ideal. A brief walk places you along the North Bund, offering one of the most spectacular vantage points to take in the full beauty of Shanghai’s waterfront and skyline. One standout recommendation: do not miss the breakfast experience. It is far beyond a standard hotel offering—it is a curated culinary journey that reflects both international excellence and local flavor. The cocktail experience also deserves mention. Expertly crafted drinks, paired with a stunning outdoor terrace overlooking the skyline, created moments that felt effortlessly luxurious. What truly sets this property apart is its ability to deliver not just service, but an experience—one that feels intentional, elevated, and unforgettable at every level. Without question, this has been our finest stay within the W brand, and quite possibly one of the best hotel experiences we’ve ever had anywhere in the world. We will absolutely return.

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