Songjiang New Century Grand Hotel Shanghai

“Huge Room and excellent breakfast”

I have stayed here for 3N and it was a very comfortable stay. The staff are not all speaking English but they are very helpful and trying to make things work with their phone app. The breakfast buffet spread was great. This hotel though is far from the Shanghai city center.

“Good location for business traveling and value for money.”

Traveled for business. Location was great. The shopping mall was inside the hotel. Had all the best facilities available. The breakfast spread was very good and had a good variety of food. Except for the front office, none of the other staff could speak English. The concierge struggled to even ge... more

Traveled for business. Location was great. The shopping mall was inside the hotel. Had all the best facilities available. The breakfast spread was very good and had a good variety of food. Except for the front office, none of the other staff could speak English. The concierge struggled to even get a taxi for my travelling at times.

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“Outstanding location but very very poor network connection”

I stayed in this hotel for 9 nights in Dec 2018. it is next to a big and very modern Mall, and you don't have to go out to get to the Mall as it is connected inside via 3rd floor. The Mall has 2 Starbucks, and many many different style restaurants, drug store (Watson), high end and mid range re... more

I stayed in this hotel for 9 nights in Dec 2018. it is next to a big and very modern Mall, and you don't have to go out to get to the Mall as it is connected inside via 3rd floor. The Mall has 2 Starbucks, and many many different style restaurants, drug store (Watson), high end and mid range retails. However, you need a taxi to get to the nearest metro stop like Songjiang New Town or Songjiang University Town stops (< than 3-5 car ride). The hotel staff are friendly and courteous, and the breakfast is just amazing in variety and quality. The Hotel gym is 24/7 open with all the useful equipment which is particularly useful for those having jet lag issue. It is a non-smoking hotel, and the room doesn't have any trace of smoke, i.e., a truly non-smoking room. However, some very bad customers would secretly smoke in hall ways or lobby. I spotted one and asked the hotel staff to ask the smokers to extinguish the smoke. The bathroom is spacious, and modern. But, I can smell a slight urine smell near the toilet area, and wonder what was the cause as I didn't see any leakage. The worst aspect of the hotel is it's network connection and infrastructure as it is so out of date in network infrastructure (built in 2005 probably with low quality network gears). During my 9 days stay there, I had to call tech support everyday to solve the disconnection and stability issue. The internet connection stability is the worst that I have ever encountered in all the hotels I have stayed in both US and China. You won't know when the internet connection could be disconnected or/and whether you can get connected after turning on the laptop. All the 5 technicians that I have encountered over the 9 nights stay there all told me that the network infrastructure is so out of date that it can't meet the demand of the current high speed band width of the current internet need. I reflected this serious stability of internet connection problem to the hotel manager and suggested him to hire an outside network specialist to diagnose the network connection problem instead of treating the symptom only. The in-house network technicians have very limited knowledge. Contrary to the consistent network connection problem from my 2 yrs old Dell Laptop, fortunately, my 5 yr old Samsung cell phone can access the hotel network without any problem. Another suggestion to the hotel about network login: It should have a secured login instead of free and open to everyone even non-hotel guests. I would give it a 5 starts if the network problem would not be there.

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