The Kunlun Jing An

“Very nice, well situated hotel.”

This is a lovely hotel. Clean, well managed and friendly. The rooms are well kept and the views are super Breakfast is standard buffet fare with plenty of choice. Great location for visiting Shanghai and close to the metro, shopping and the French Concession.

“Exceptional Care During My Mother’s Hospital Stay, but Concierge Service Needs Improvement”

I would rate my stay at Kunlun Hotel 4 out of 5 stars. My 70-year-old mother was undergoing a five-day medical examination at the hospital next door, so I booked two rooms for four nights. Overall, we had a comfortable stay, and several staff members went above and beyond to make a challenging wee… more

I would rate my stay at Kunlun Hotel 4 out of 5 stars. My 70-year-old mother was undergoing a five-day medical examination at the hospital next door, so I booked two rooms for four nights. Overall, we had a comfortable stay, and several staff members went above and beyond to make a challenging week much easier for us. Hotel Staff The hotel manager, Louis, was exceptional. During our stay, a neighboring hotel was conducting construction work at night, creating significant noise disturbances. After I spoke with Louis, he promptly moved us to a quieter room on a different floor and side of the building. On several other occasions, he also stepped in to resolve issues created by other staff members and consistently ensured that my mother and I were comfortable throughout our stay. Ena Zhou at the front desk was also incredibly helpful. She arranged for my mother's room to be located on the same floor as mine, making it much easier for me to look after her during her medical appointments. The housekeeping staff on the 31st floor, especially Ms. Ding, provided outstanding service. She noticed that we drank a lot of bottled water and proactively ensured that both rooms were always well stocked. Dining The breakfast buffet was what you would expect from a standard Shanghai hotel buffet, offering a good selection of familiar options. We also dined at Easeful Cuisine on the 39th floor, and it was excellent. From Manager Yang to the entire service team, everyone was attentive, knowledgeable, and eager to recommend dishes for lunch. We enjoyed the experience so much that we returned for dinner the same day, which was equally exceptional. Area for Improvement: Concierge Service The concierge team could use some additional training, particularly one of the younger doormen at the front entrance. When we first arrived, I tipped him for helping my mother, who has mobility challenges. However, it seemed that he expected tips for every interaction and became noticeably less helpful when one was not immediately offered. The most disappointing experience occurred during checkout. While the bell staff member assisting us was extremely helpful, the young doorman looked at my mother and said to his colleague in Chinese that he was "going to the bathroom," effectively leaving all responsibility to his coworker before walking away. Seeing a staff member avoid assisting an elderly guest with mobility issues felt disrespectful and was especially disappointing given the outstanding service we received from so many other employees. It was a short-sighted action that undermined the excellent work of the front desk, housekeeping, restaurant, and management teams. Despite this experience, I would still recommend Kunlun Hotel because of its convenient location and the exceptional care provided by Louis, Ena Zhou, Ms. Ding, Manager Yang, and many other dedicated staff members.

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“Service delivery was amazing”

The positioning of the Hotel made it convenient for me to visit the areas where I had planned on going, and access to its services, together with the service staff, was amazing