Jinmao Purelax Lijiang

“An Unforgettable Oriental Escape with Breathtaking Views”

I recently had the pleasure of staying at the Jinmao Purex Lijiang, and it was truly an exceptional experience. From the moment I arrived, I was captivated by the room design—it perfectly captures an oriental aesthetic in a way that feels sophisticated, classy, and deeply relaxing. The standout fe… more

I recently had the pleasure of staying at the Jinmao Purex Lijiang, and it was truly an exceptional experience. From the moment I arrived, I was captivated by the room design—it perfectly captures an oriental aesthetic in a way that feels sophisticated, classy, and deeply relaxing. The standout feature, however, is the hotel’s incredible location. Waking up to an unobstructed, panoramic view of the Jade Dragon Snow Mountain is an experience I will never forget. It provides a stunning backdrop that makes every moment in the hotel feel special. What really sets this property apart is the thoughtful array of complimentary activities they offer. I thoroughly enjoyed the tribal costume photoshoot, the charming pet-feeding sessions, and the relaxing tea tasting—all of which added such a unique and cultural dimension to my stay. The service was consistently warm and attentive; the staff truly go out of their way to make you feel welcomed and cared for. To top it all off, the fitness facilities are gorgeous, and the indoor swimming pool and jacuzzi area are nothing short of luxurious. It is the perfect place to unwind after a day of exploring. I cannot recommend Jinmao Purex Lijiang highly enough for anyone visiting Lijiang.

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“Fantastic staying”

This was a great experience. The location is an ancient Chinese town style and the envrionment is fantastic. There are multiple restaurants around the hotel. The public transportation is fair but taking taxi is easy.

“A mixed bag”

I stayed as a Hyatt Globalist and had a mixed but memorable experience. The resort is in a solid location—about 2 miles from Shuhe Ancient City (my favorite of the three ancient towns). Taxis to Shuhe, the old town, or Baisha are quick and easy, with cabs usually waiting in the parking lot. There’s… more

I stayed as a Hyatt Globalist and had a mixed but memorable experience. The resort is in a solid location—about 2 miles from Shuhe Ancient City (my favorite of the three ancient towns). Taxis to Shuhe, the old town, or Baisha are quick and easy, with cabs usually waiting in the parking lot. There’s also a fun street full of restaurants and food carts just a 10-minute walk to the east, perfect for casual dining and shopping. The hotel offers free bicycle rentals (with a ¥1,000 deposit), though plenty of bikes are available on the streets as well. The property itself has beautiful grounds, with a stunning view across a man-made lake toward Snow Dragon Mountain, and black swans gliding on the water that make the scenery feel magical. The spa and pool facilities are excellent overall, though I did encounter a man spitting on the floor two days in a row in the spa area. The staff acknowledged the issue but said there was nothing they could do—definitely wear slippers everywhere in the spa. As a Globalist, I received a nice suite upgrade and free breakfast, which were the two benefits that mattered most to me. Unfortunately, other aspects of service were quite disappointing. Reception staff often felt distant and struggled to connect with guests, even those speaking Chinese. The greeting team left my luggage unattended in the taxi area for over two hours without labeling it, forcing me to retrieve it myself—no one even questioned me as I walked away with it. The room was spacious and nicely appointed, but I discovered a serious infestation of flying termites swarming from the bathroom wall. Despite providing photos, staff initially insisted I must have left the windows open (I hadn’t) and seemed unable to accept that the termites were coming from inside the walls. They eventually moved me to a new room, where a very helpful gentleman named Charlie assisted with my luggage. Another low point occurred when I left my wallet in a taxi. Front desk staff showed little willingness to help—spending only a minute or two before saying there was nothing they could do. I had to handle most of the follow-up myself. Thankfully, a bellboy named James He stepped in and successfully contacted the driver to recover my wallet. His kindness and initiative meant a lot and stood in stark contrast to the front desk’s response. Breakfast was a highlight—delightful with many live cooking stations, excellent variety, and genuinely nice service. I would consider staying here again, especially for the location, views, breakfast, and Globalist perks, but I’d compare other options first. Service is inconsistent: while there are standout team members like Charlie and James He who go above and beyond, the general level of attentiveness and problem-solving (particularly at the front desk) fell short of what I expect from a Hyatt property. The termite incident and reluctance to assist with the lost wallet were particularly frustrating. If you value a scenic resort setting, good food, and Hyatt elite benefits, this could be a worthwhile choice—just go in with realistic expectations around service.

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“Disappointed with the Customer Service”

This is definitely a very photogenic property, great for IG or TikTok videos. I mistakenly booked a residence for just my daughter and me. The residence was bigger than my daughter’s apartment in San Francisco. My friend who was also staying at the hotel said her regular room was also big. The … more

This is definitely a very photogenic property, great for IG or TikTok videos. I mistakenly booked a residence for just my daughter and me. The residence was bigger than my daughter’s apartment in San Francisco. My friend who was also staying at the hotel said her regular room was also big. The location is in a suburban area of Lijiang, which means a car is needed to go to the Lijiang ancient city, etc. The service was OK. After checking in, I had to find someone to take us and our luggage to our room. The guy who took us and our luggage to our room barely said a word, dumped our luggage and left. Not exactly an experience I expected from a five star hotel. The front desk also won’t help us book a private car to the snow mountain, instead, hooked us up with someone on WeChat. The breakfast offers a wide selection. However, for all three mornings that we were there, they had trouble keeping items stocked and available. Most of the items like baked sweet potatoes were not kept warm. Their restaurant offered good service and ok food. Overall, it is an OK place to stay, just don’t expect an high level of customer service.

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