Description
Facilities: The hotel has 227 rooms, including 12 junior suites, 163 single rooms and 10 double rooms, which are located on 8 storeys and are reachable by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange serv… more
Meals: Various dining options are available, including a dining room, a breakfast room, a café, a bar and a pub. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. Catering options include bed and breakfast, full board and all-inclusive.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Dance hall
- Disco / DJ
- Shops in hotel
- TV lounge
- Parking
- Nearby parking
- Parking
- Valet parking
- Smoking
- Smoking not allowed
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Bike rental
- Breakfast in bed
- Cash machine at the hotel
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Indoor pool
- Iron
- Ironing equipment
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Picnic area
- Postal service
- Room service
- Safe
- Sale of tickets
- Serviced office
- Sun terrace
- Terrace
- Vending machines
- Wake-up call service
- Wedding service
- Children
- Childcare
- Kid´s club
- Swimming pools
- Children’s playground
- Full SPA circuit
- Bars
- Bar
- Beach bar
- Pool bar
- Vending machines
- Restaurants
- All inclusive
- Breakfast buffet
- Buffet restaurant
- High chairs
- Menu for diabetics (on request)
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Golf course
- Mini golf
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Deposit:
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- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 3788 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Hangzhou
Showing 5 featured reviews out of 3788 TripAdvisor reviews
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Babychua06
Singapore, Singapore
26/07/2026
“Complete with Club Lounge Roof access for perfect lakeview.”
Offers the best elevated Westlake view. Completed it with Club Lounge access, the experience is complete. We were so comfortable and cared for that we were almost reluctant to face the 37C to 38C summer weather. The Guest Services team has been most patient and supportive with the parcel receival… more
A
Alex H
Dallas, Texas
20/07/2026
“Best Hotel in Hangzhou - Hands Down”
I mean... my god this is one of the better hotels that I've stayed at throughout China. Although a bit pricey for a hotel within China, the hotel definitely lives up to it. I don't believe the location of the hotel could get any better than where it is situated as its right on the west lake and the… more
V
Veena D
14/07/2026
“OUTSTANDING LOCATION, OUTSTANDING STAFF ❤️❤️”
Most Outstanding because of Robert Bai who we met at reception well trained well spoken a Happy Gentleman due to a fantastic Manager who trained his staff well. Thank you 🙏 for the most amazing view and a lifetime of Happy memories in a Beautiful country with Beautiful people and of course the Beau… more
K
KennethSeet1975
Singapore, Singapore
03/06/2026
“Nice hotel by the West Lake”
Excellent hotel right in front of West Lake and lots of shopping malls. Subway station is nearby which makes for easy access to other parts of the city.
B
Bex_UK_London
London, United Kingdom
25/05/2026
“Fab room with a view”
Stayed here one night for business and really liked the vibe and the area. The room was lovely and the walk around the lake made a real difference.
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info