Description
Facilities: The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-… more
Meals: Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Staff are also happy to provide children's meals.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Disco / DJ
- Live music
- Pool table
- Shops in hotel
- Parking
- Nearby free parking
- Nearby parking
- Parking
- Security-controlled parking
- Valet parking
- Smoking
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Banquet and event room
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Conference centre
- Fax/photocopier
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Heated pool
- Indoor pool
- Iron
- Luggage storage
- Meeting room
- Newspapers
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Sun terrace
- Trouser press
- Wake-up call service
- Wedding service
- Children
- Babysitting service
- Childcare
- Kids' playground
- Kid´s club
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Snack bar
- Restaurants
- Breakfast buffet
- Buffet restaurant
- High chairs
- Menu for diabetics (on request)
- Restaurant guide
- À la carte restaurant
- Swimming pools
- Full SPA circuit
- Poolside sun loungers
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Golf course
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 6390 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Hangzhou
Showing 4 featured reviews out of 6390 TripAdvisor reviews
R
RaymondTan1014
Singapore, Singapore
21/06/2026
“A return to a place like home”
The Horizon Club is like a second home for me everytime I stay here. Elaine and Doris led the team well and all the service staff like Eva, Suzy, Tony, Edward, Lily and Vivian could recognize me and remember my FnB habits. It is a very personal touch and such details also impressed the guests that … more
수
수연 이
01/06/2026
“Clean facilities and friendly staff”
The facilities were clean, modern, and very comfortable, with no unnecessary frills. The bed was honestly one of the most comfortable I've ever slept in at any hotel! All of the staff were exceptionally kind and professional. I would especially like to thank Lily Huang from the 13th-floor Business… more
W
WendyP3ng
Singapore, Singapore
08/04/2026
“Satisfied from Arrival to Departure”
Hotel much newer than the other HZ. Getting there takes 30mins from railway station via Didi. Convenient location near attractions and malls. Attentive and helpful staff. It was a good experience to my solo trip.
A
amal o
07/02/2026
“Loved this city very much”
The hotel was good the service was great but avoid using the hairdresser I want to colour my roots and gave the the number I use always instead of having ( dark blond light brown colour) I ended with pitch bkack roots and light brown hair and they couldn’t fix it and caused me a lot of pain as I h… more
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