Description
Facilities: Guests have a choice of 10 junior suites, 37 suites, 193 single rooms and 189 double rooms located in a 7-storey main building and 4 auxiliary buildings. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offer… more
Location: The hotel is located on the beautiful north shore of Hangzhou's famous West Lake, overlooking Solitary Hill Island and the graceful Xiling Bridge. Situated near the financial district, the hotel is an excellent hub from which to experience the city, whether with private car, by taxi, or by bus or train from one of the nearby stations. The city centre can be reached within 30 minutes on foot, or 15 minutes via public transport. The nearest bus terminal can be reached in 5 minutes on foot, while the Shenzhen railway station is a 15-minute drive away, or 30 minutes on public transport.
Meals: Various dining options are available, including a dining room, a breakfast room, a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu.
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- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Entertainment for adults
- Games room
- Pool table
- Shops in hotel
- Parking
- Nearby parking
- Parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Balcony
- Banquet and event room
- Barbecue
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Cloakroom facilities
- Conference centre
- Currency exchange
- Fax/photocopier
- Garden
- Hair dryer
- Iron
- Luggage storage
- Meeting room
- Newspapers
- Pool
- Postal service
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Terrace
- Wake-up call service
- Wedding service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Game area
- Kids' playground
- Swimming pools
- Children’s playground
- Children’s pool
- Bars
- Bar
- Coffee/tea in public areas
- Pool bar
- Snack bar
- Restaurants
- Barbecue / grill
- Breakfast buffet
- Buffet restaurant
- High chairs
- Menu for diabetics (on request)
- Rooms for events / banquets
- À la carte restaurant
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Bike rental
- Golf course
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Check-in/Check-out
- Deposit:
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- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Excellent
Based on 2032 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Hangzhou
Showing 4 featured reviews out of 2032 TripAdvisor reviews
C
chalouisduletz
Boston, Massachusetts
26/02/2026
“Perfect hotel experience”
Stayed here with a cruise ship shore excursion overnight group and had a perfect experience in every way. The location steps from West Lake can’t be beat, the accommodations are spacious and luxurious, the breakfast buffet offering the best of Asian and Western fare is nothing short of astonishing… more
D
David S
29/12/2025
“Charming Hotel in Perfect Spot on West Lake”
The hotel is in a relatively secluded spot in a perfect location on West Lake next to the Yue Fei Temple and the famous island. Our room had a balcony at the front of the hotel. The breakfast room has a view of West Lake through the trees. The corridors look a bit rundown - the building is 70 years… more
B
busybee2775
Brooklyn, New York
23/11/2025
“Comfortable”
Although it was a brief stay, but the breakfast was delicious and room (suite, I should say) was luxurious. Very comfortable and modern and chic.
W
winein
04/07/2025
“Fell Short of Shangri-La Standards”
The only good thing about this hotel is its location — just a few steps from West Lake. Unfortunately, that's where the positives end. The hotel is very dated. The rooms have a musty smell, and the carpets along the corridors are stained. When I was checking in, I overheard another guest checking … more
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