Novi Spa Hotels & Resort

“Really good”

Really good, everything was great, food was excellent. Clean, pools was great, beach was great. Super

“Wonderful hotel!”

We had really lovely stay at the hotel. Everything was perfect. The view from the window - amazing. The hotel Team - perfect, helpful. Swimming - pools - super! It was really good holiday at this hotel.

“Three star hotel at 4 star prices”

I’ll start with the positives: This hotel does wow you when you first walk in - there are some lovely 4 star areas such as reception and sky bar, spa centre and pool. The overall resort is large with lots of variety - 4 separate pools and beach area. Staff were always friendly and helpful. How… more

I’ll start with the positives: This hotel does wow you when you first walk in - there are some lovely 4 star areas such as reception and sky bar, spa centre and pool. The overall resort is large with lots of variety - 4 separate pools and beach area. Staff were always friendly and helpful. However…the areas for improvement: What looks 4 star on the surface is really 3 star when you get down to the details. Overall condition - Once past the reception area, you see the pools could do with a clean, the gardens need some maintenance, lots of areas were damaged/scruffy/or just in a general state of disrepair which really made the place look scruffy compared to the glistening reception. There’s an amazing gym, but only some of the equipment works. Accommodation - we stayed in a premium apartment. I would not describe them as premium and certainly not 4 star even though we paid 4 star prices for them. They are basic/functional at best although clean enough. WiFi at the apartments is very sketchy! The staff were friendly and helpful yes, but there just weren’t enough to give a 4 star experience so service in general was hit and miss - you wait for everything - waited over 30 minutes at check in to get to a desk, waited 15 minutes at the bar for a round of drinks, waited 45 minutes at lunch time to “grab a pizza”. The whole complex eats breakfast in the same main restaurant so we waited every morning for a table and then for food to come out (and then it’s gone again if there are more than 5 people in front of you in there queue - and there’s always a queue). They provide towels at the pool (4 star touch) but again these ran out at some point on the day so we were asked to walk the 10 mins to the spa to get towels (not 4 star experience). **To note we went for breakfast at 9 which admittedly is probably peak time so of course you’re always recommended to go earlier, but being on holiday, I didn’t want to set an alarm for 7am just to be able to eat breakfast. That’s not what I go on holiday for and not when I’ve paid those prices for a 4 star hotel! Food - in general, tasty enough, but you’re paying inflated 4 star prices in a 3 star hotel. There’s no where to just grab a sandwich or toasty etc. It’s either overpriced plates at the spa, pizza at the bottom pool or hotel restaurant (we didn’t eat at the main restaurant so can’t review). The kids pool was supposed to have food but on a brief visit the kitchen was closed. You can get ice cream from multiple places but again, when the advertising board gives you a choice of 20 ice creams, only 3 or 4 were only ever available. In summary, I unfortunately left feeling a bit “ripped off”. I paid for an experience that I certainly didn’t get. I paid for 4 star and I definitely didn’t get that. I probably wouldn’t have half of these complaints if they just advertised it for what it is - a basic 3 star hotel and if they charged us accordingly.

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“Disappointed”

We had stayed previously and thoroughly enjoyed all that was offered.This time all the bars and restaurants were closed. The roof top restaurant was a special treat but closed. The hard plastic lounges at the beach front are so uncomfortable. The apartment was self catering but no start up kit ava… more

We had stayed previously and thoroughly enjoyed all that was offered.This time all the bars and restaurants were closed. The roof top restaurant was a special treat but closed. The hard plastic lounges at the beach front are so uncomfortable. The apartment was self catering but no start up kit available and no servicing even after 3 days. A broom would have been a good addition!!! Overall the walk along the beach front with buzzing restaurants and great food is a major highlight. Disadvantage was the overall presentation of the complex.

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