Carlton Hotel Guldsmeden

“Eco Friendly Hotel”

It was very eco-centric! The room was well stocked with all you needed - the regular hotel things like bath and hand washes, but also had lovely oils, combs, tooth brush and tablet tooth paste. The balcony was welcome, as the room was kind of small, so it made it feel less claustrophobic. The... more

It was very eco-centric! The room was well stocked with all you needed - the regular hotel things like bath and hand washes, but also had lovely oils, combs, tooth brush and tablet tooth paste. The balcony was welcome, as the room was kind of small, so it made it feel less claustrophobic. The room was small. You couldn't really move astound easily in it. You could also hear the sound from the other rooms. The lift was very bouncy and left me feeling dizzy on arrival to my floor. 😵

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“Good vibe, cosy hotel”

Friendly staff and good use of furniture in the boutique rooms in this old building make it a very cosy hotel to stay in with a good vibe. Our room had plenty space for a 4 day stay and we got a good sleep in a comfortable bed. Breakfast saw a very attractive array of food and drink for a small h... more

Friendly staff and good use of furniture in the boutique rooms in this old building make it a very cosy hotel to stay in with a good vibe. Our room had plenty space for a 4 day stay and we got a good sleep in a comfortable bed. Breakfast saw a very attractive array of food and drink for a small hotel. Good sustainability/environmental initiatives from the owning group as well. It’s a convenient location 10 minutes’ walk from the central station and the surrounding area is good for amenities and such like. But it was not without a few minor gripes. It took us almost 20 minutes to check in. Two customers ahead of us in the queue both had booking issues and they obviously got the attention of the single member of staff. It seemed like the system (only one terminal) was on go slow. It was tedious. The meagre rations in the room of tea and coffee disappointed. One 15 ml coffee crème each for a large mug (you may as well have your coffee black), one sachet of sugar each, etc. we left a note asking for more and were left more. But next day back to the same, minimal provision. The bathroom was pretty poorly lit (nowhere decent to do make up) and also had a really annoying shower curtain that stuck to you. The sustainability piece was not completely joined up. We could find no sink for the plug so had to run water, which was a waste. Toilet paper was so thin that you have to use three times the amount (and much better quality toilet paper in a sister hotel we stayed at later). Also, why are you using single use plastic milk/cream pots for tea/coffee? Provide this in re-usable thermo-flasks! The lift – well, you feel like you’re taking your life into your own hands every time you get in it, lurching and bouncing its way up and down. A good stay, but still a bit of room for improvement.

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“Quirky and centrally located but not great value ”

Plus points of this hotel : 1. definitely location - it is close to center so in 10 -15 minutes walk you arrive to train station, Town Hall and then shopping road . Lovely Vientaneme and Mexican local restaurant just 10 meters away. 2. main areas such as reception and bar are having nice appearan... more

Plus points of this hotel : 1. definitely location - it is close to center so in 10 -15 minutes walk you arrive to train station, Town Hall and then shopping road . Lovely Vientaneme and Mexican local restaurant just 10 meters away. 2. main areas such as reception and bar are having nice appearance with quirky design and lot of plants, pleasant, 3. they are showing they are sustainable , 4. 2 girls at reception were nice - not extremely service oriented but very pleasant and helped with requests , 5. bathroom amenities are sustainable and with very nice perfume (still does not justify price of 25EURO per bottle but was nice) Disliked · 1. room - the fact that it is small does not bother us as we are out a lot as every tourist. It was more that it was worn out (from all furniture to walls and tiles in bathroom ). Just a hanging hook shower curtain which also seemed old and really visually not appealing . 2 AC - perhaps our error but I sort of expected that 170USD per night covers AC as basic but it did not, only an old fashioned fan in the wardrobe (whose doors opens with some difficulty). Day time was really hot ( we were at top 5th floor under roof) , so we decided to go out whole day and at night was ok as start of September night temperature was around 18. Not sure how this was during hot july and august and if possible to sleep if hot. If no AC is a sustainability factor ( plus not wanting to invest in AC's) perhaps just they need to be clearer . 3. cleanliness - we arrived at 11;30 and room was ready at 3 pm as they were in cleaning process. That is fine, we used time to go out and start visiting city. We did get room after 3 pm however cleaning was not the greatest . Noticed hair in middle wardrobe cupboard , dust on the bottom one , tiles in bathroom not cleaned well or so aged that it is not possible. But next to the toilet there were white stains on tiles which were removable. Some training and better control suggested. Tissue box not replaced , left empty with few tissues at the bottom 3. TV was not connected also which we realized as the cable (with dust on) was hanging under the TV. We advised reception , somebody came within 1 hr to fix it. 4. elevator - very old elevator by the looks of it and way it functions - sort of jumps up and down whilst in use so a bit scary . Does not seem safe even though maybe it is , surely something to budget to change. 5. value for money - yes we did book on special rate of 170USD (so usually is more) and did not expect luxury but basic rooms are a tad too basic, some investment needed in rooms ( tiles, shower curtains, squeeky cupboard furniture) , AC, elevator and cleaning training We are rather easy going and like to try new things , but were bit disappointed. There was a feeling that either there were too much savings or hotel is not managed well in terms of maintanance and upkeeping. We are hoteliers , so just our opinion from that point of view. Could be really cute place though

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“Over all good.”

It is allways our choice when we are in KPH. This time we found that it was very worn and a bit run down. Paint was rubbed off the doors and unfortunately they haven't done anything about it being very noisy. You hear everything, slamming doors etc. The area is the best, still with great restaura... more

It is allways our choice when we are in KPH. This time we found that it was very worn and a bit run down. Paint was rubbed off the doors and unfortunately they haven't done anything about it being very noisy. You hear everything, slamming doors etc. The area is the best, still with great restaurants and good shopping. The beds are hard- wich we love

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