Hotel Yanuncay

“Best hotel experience in South America!!”

My friend and I stayed at this hotel for three nights. I have been travelling South America for 8 weeks and have stayed in a number of accommodations across Colombia, Peru and Ecuador. I can confidently say that this was the best experience I have had, by far. Marcos is exceptional. He was so atten… more

My friend and I stayed at this hotel for three nights. I have been travelling South America for 8 weeks and have stayed in a number of accommodations across Colombia, Peru and Ecuador. I can confidently say that this was the best experience I have had, by far. Marcos is exceptional. He was so attentive - from ensuring our laundry was cared for and at the requested time; calling us cabs, helping us with our bags. Breakfast was nothing short of incredible. Marcos’ service was prompt and efficient and the spread was great! Perfect assortment and lots of wonderful food provided. We were in a beautiful suite that was cleaned every day and anything we needed was immediately tended to. I really cannot say enough about the hospitality and work ethic that Marcos showcased. The hotel itself was clean, quiet and the beds were very comfortable. I could go on and on. You will NOT regret staying here.

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“I love this hotel”

We were looking for Hotels in Cuenca and ended up in the best one, People are very friendly, the bedrooms are very comfortable, and the food is great... We will definitely come back to this great hotel!!.

“Pretty good option for Cuenca”

This hotel is nice. The rooms are large with microwaves and fridges. Masses of hot water and the staff are lovely. We had a car and there is a secure car park out the back. Beds are comfortable - no blackout curtains so bring eye masks in the summer. The thing that lets it down is breakfast. There… more

This hotel is nice. The rooms are large with microwaves and fridges. Masses of hot water and the staff are lovely. We had a car and there is a secure car park out the back. Beds are comfortable - no blackout curtains so bring eye masks in the summer. The thing that lets it down is breakfast. There is no buffet and no fruit one of the two days we spent here. The food is served at your table and they offer nothing like yoghurt or muesli - essentially you eat eggs and bread. We solved this the second day by buying our own stuff and keeping it in the fridge in our room. The TV blares out in the small dining room and the whole affair is a bit of an ordeal. Once you get through breakfast, everything else works pretty well. The WiFi is a bit hit and miss, depending on the time of the day. There were only three electrical sockets in our 40m2 room (one was six inches from the ceiling) . The hotel is pretty close to the centre - Cuenca is fairly safe and you can walk back after dark (unlike most cities in Ecuador) This place isn't setting out to compete with the Four Seasons and generally we felt it represented good value for money.

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“Not a hotel for overseas tourists”

This is not a hotel for tourists who don’t speak Spanish - there was not a word of English spoken, not by reception or restaurant staff. The hotel is also rather out of the way with no popular restaurants nearby – we found it difficult to find a place to eat in the immediate vicinity on our arrival… more

This is not a hotel for tourists who don’t speak Spanish - there was not a word of English spoken, not by reception or restaurant staff. The hotel is also rather out of the way with no popular restaurants nearby – we found it difficult to find a place to eat in the immediate vicinity on our arrival night especially with nearby streets closed for the construction of an electric tram system. You can walk to the historic centre but much easier in the day. We were initially given the top floor ‘suite’ – spacious and well furnished. Is this the ‘gringo’ room for overseas guests? However, we had requested twin beds and were moved to another room which was vastly different. Cramped, old furniture, a tiny bathroom with no window and no exhaust fan so was like a sauna, plus multiple cracks in handbasin and a mildewed and peeling door. Room service was poor - wet towels left on the floor for replacement were not changed and were rehung! The bathroom bin (with used toilet paper) was not emptied even though the bedroom bin was – not nice! Breakfast was at a fixed time (7–8am), served to the table so no choice of food other than how you wanted eggs cooked – and only requests in Spanish were understood. There was no fruit, yoghurt or cereal; just eggs and rolls/bread and jam. Key/room security was also a problem. Another guest was issued a key to our room and entered while we were there. A mistake at reception but in sorting it out, they messed up our keys as well. After this incident, our keys never worked and we were locked out every time we tried to access our room over two consecutive days. No one could fix the problem. On the positive side, our room was quiet which we appreciated; and staff at reception were pleasant and tried to be helpful despite the language barrier. Overall though, I couldn’t recommend this hotel.

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