Intercontinental San Salvador At Metrocentro Mall

“Great Service Recovery”

For our stay in San Salvador I seriously considered booking at Hyatt Centric but they only have 3 suites so upgrade chances are probably remote.  InterContinental is older and has more suites but still only 7 of them so not enough to really hope for an upgrade as IHG Diamond Ambassador.  The real r… more

For our stay in San Salvador I seriously considered booking at Hyatt Centric but they only have 3 suites so upgrade chances are probably remote.  InterContinental is older and has more suites but still only 7 of them so not enough to really hope for an upgrade as IHG Diamond Ambassador.  The real reason I picked IC over Centric despite my suspicion that rooms would be nicer at Centric was the IC lounge which I expected to be good while Centric does not have any and I was willing to compromise on an inferior room.  Our stay at IC did not start on the right foot.  The hotel was full so unsurprisingly no suite upgrade.  The lounge is small and pleasant, there were not many people, but despite less than 10 guests, the service was bad or non-existent with the only staff frequently running out to do god knows what.  Drinks were not self serve so it did not help to have inexistent service.  The lounge attendant told me they can do cocktails, great!  But one hour later I still did not have my drink.  At the end we left without my drink and I went to complain to express my disappointment with the lack of service.  I spoke to a manager and the stay changed completely from that point on.  They offered free dinner in the restaurant the next day.  Then during breakfast the next morning the same server was there, he apologized and we had great service from him and his colleagues every day from that point on.  Then I received an e-mail informing me of suite upgrade which was puzzling with hotel full but we were moved to a suite for the next few nights which was unexpected.  The dinner in the restaurant was very good, and the next evening we went to the lounge again and this time it seemed to be real lounge staff (not restaurant staff trying to juggle two jobs at the same time) and the lady there was present in the lounge non-stop and prepared nice margaritas on demand.  The breakfast in the restaurant was also quite good and included local food which I always like rather than simply traditional boring stuff found anywhere in the world. Overall quite good turn of events for this stay due to suite upgrade and quiet lounge with decent drinks. I would be happy returning to this hotel.

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“Great hotel with free parking”

Great hotel with free parking at the multi-storey car park at the side. Rooms are well- furnished. There is an excellent range of choices at breakfast with very good service. The sushi restaurant in the hotel was divine and we did not need to pre-book. The hotel is outside of the main city, but… more

Great hotel with free parking at the multi-storey car park at the side. Rooms are well- furnished. There is an excellent range of choices at breakfast with very good service. The sushi restaurant in the hotel was divine and we did not need to pre-book. The hotel is outside of the main city, but Uber is easy and saves trying to find parking in the centre.

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“THE hotel to stay at in San Salvador”

This was the first hotel we stayed at upon our arrival to San Salvador. It is about a 40-minute drive from the SAL international airport. There is a parking garage onsite. We had connecting rooms since we were traveling with our two teenagers. Rooms were spacious, beds were comfortable, plenty of s… more

This was the first hotel we stayed at upon our arrival to San Salvador. It is about a 40-minute drive from the SAL international airport. There is a parking garage onsite. We had connecting rooms since we were traveling with our two teenagers. Rooms were spacious, beds were comfortable, plenty of soft towels and air conditioning worked well. The pool and pool bar were wonderful (fresh fruit frozen drinks, etc) were delicious and refreshing. Great location (quick Uber ride to the downtown center plaza of San Salvador). There are several restaurants at the hotel. We ate at the Brazilian restaurant and it was delicious with excellent service.

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“Location Maybe Everything but Small Details are Important”

I stayed at IHG’s Intercontinental Metrocentro Mall for 7 days. I reserved a King Room with Executive Lounge access. Let me start with check in was easy and hotel staff was friendly. Luckily at the time of arrival my room was ready. My room appeared to be clean. I later saw that the duvet and pillo… more

I stayed at IHG’s Intercontinental Metrocentro Mall for 7 days. I reserved a King Room with Executive Lounge access. Let me start with check in was easy and hotel staff was friendly. Luckily at the time of arrival my room was ready. My room appeared to be clean. I later saw that the duvet and pillow cases had seen better days. I did not let that ruin my stay. After getting settled for my stay I decided to visit the Executive Lounge. To my surprise my key card would not work so I had to go back down to main lobby. They did not add access to my room key although it was discussed during check in. The lounge is located in the 8th floor and it’s a small area with limited options for snacks and beverages. The lounge offers a daily happy hours with light snacks and limited cocktail selection. Happy hours can get a bit crowded for the space provided. The lounge also offers daily continental breakfast with limited fruit and pastry options. In my opinion, the lounge is beneficial for free water and sodas/pop but is a bit overrated and overpriced. The property offers restaurants, pool, gym, souvenir store. I only ate breakfast at one of the restaurants once during my stay. It is not a massive breakfast buffet. I was not impressed with what was offered for the price. I ended up going leaving the property for many of my meals during my stay. The pool area was nice. The gym offers standard cardio machines and machine and free weight (dumbbells) options. The best part of the time was the locker room which had a shower, lockers and sauna. After staying at other Intercontinental properties I decided to limit room cleanings during my visit. During my week stay they cleaned my room twice. The cleaning staff were very nice. The location is a great. There is a walking bridge from the hotel to the mall; very convenient. There are also a number of food options is walking or delivery distance to the hotel. Many tour companies offer pick up from this hotel. The hotel is popular so there will be a lot of food traffic in the lobby and common areas. Many events are held there. So if you are a guest be aware that there maybe parties going well into the night when you are trying to relax and unwind. Overall, you will have a solid stay at Intercontinental Metrocentro. Considering other amenities you need for your own stay, your stay maybe be perfect or it may need a little bit more not offered at the hotel.

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