Sheraton Addis, A Luxury Collection Hotel, Addis Ababa

“Best place”

One of my best hotel in Ethiopia

“Sheraton Addis sets a standard for service excellence beyond expectation”

This was my third stay at the Sheraton Addis for business. I am impressed by its wide selection of restaurants and amenities, while its gardens are memorably tranquil. My last experience there, however, was extraordinary. I arrived feeling ill and became increasingly ill as my stay progressed. At … more

This was my third stay at the Sheraton Addis for business. I am impressed by its wide selection of restaurants and amenities, while its gardens are memorably tranquil. My last experience there, however, was extraordinary. I arrived feeling ill and became increasingly ill as my stay progressed. At the hotel delicatessen I tried find something bland to eat, and the assistant enquired about the reason - I had stomach issues. She then called room service on my behalf, and a kindly gentleman, whose name I regrettably have forgotten, delivered appropriate nourishment, with a local remedy of ground coffee beans and honey. He offered to summon the in-house nurse. As she had just gone off duty, the gentleman suggested either arranging for me to go to hospital or requesting a doctor attend to me. I chose the latter due to my deteriorating condition. Within half an hour a doctor and nurse arrived at my room, examined me, took samples, put me on a drip and delivered the samples to the hospital’s laboratory. Results came back quickly and the doctor prescribed medication which I then collected from the hospital pharmacy. The room service staff were responsive, provided relevant care and contacted me several times to ascertain my condition. When it came to paying the medical fees, the charge was surprisingly reasonable. The hospital required settlement in cash local currency and although I did not have enough on hand I could use the hotel’s ATM or its in-house currency exchange company to get cash. I thank and compliment the hotel staff for responding to my troubles compassionately and quickly, and accessing excellent medical care for me. Thank you, all the staff of Sheraton Addis. You set a high standard.

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“Breathtaking hotel”

So we didn’t stay at Sheraton but went to have lunch there. The hotel is just amazing !! One of the best Sheratons o have ever seen and I do travel quite a bit. The hotel garden is breathtaking.. it looked like south of France . The staff was very nice . We weren’t staying there but they offered us… more

So we didn’t stay at Sheraton but went to have lunch there. The hotel is just amazing !! One of the best Sheratons o have ever seen and I do travel quite a bit. The hotel garden is breathtaking.. it looked like south of France . The staff was very nice . We weren’t staying there but they offered us to try the complimentary coffee ceremony . Lunch at Jade was excellent too. I have not seen the room but my sister stayed here a couple of months back and she loved the rooms too. The hotel location is very nice .. right across from Unity park.

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“A Great Property! With Shut Down Swimming Pool!!!”

Addis Sheraton is undoubtedly a great property next to the Palace and with amazing gardens immaculately manicured!!! The only unpleasant thing was that the swimming pool remained shut for very long for maintenance and it isnt a temperature controlled pool! Inspite of the fact that addis is generall… more

Addis Sheraton is undoubtedly a great property next to the Palace and with amazing gardens immaculately manicured!!! The only unpleasant thing was that the swimming pool remained shut for very long for maintenance and it isnt a temperature controlled pool! Inspite of the fact that addis is generally a cool place! Loads of marriages happening there in the hotel! I saw 3!!!!!!

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