Forenom Serviced Apartments Helsinki Lapinlahdenkatu

“Good location, Service could be much better”

We stayed two and a half months. There are 3 blocks of self-check-in apartments (A, B and C) in this property which are all connected from the basement. The entrance code will be emailed to you after 4:00 pm. Call customer service if you face a problem and the phone number is on the entrance door.… more

We stayed two and a half months. There are 3 blocks of self-check-in apartments (A, B and C) in this property which are all connected from the basement. The entrance code will be emailed to you after 4:00 pm. Call customer service if you face a problem and the phone number is on the entrance door. Pros -Good central location: 10 min walk to Kamppi mall, metro, tram and bus stations. -The floor plan of the apartment was good. Enough space allocation to kitchen, bedroom, living room and all of these had windows to the outside. -The bedroom had lots of closets. -Our flat had balcony. -The Wi-Fi was good, and the lighting was ok Cons -The building is old and has a small lift that doesn’t go to the basement (-1 level) where all common facilities such as luggage room, saunas, garbage room, etc. are located so you need to use stairs. -There are also some stairs to reach the lift from the street with no ramp for wheelchairs or luggage. -Huge construction is going on next to block C (very noisy and disturbing). -There is a large school facing block C and B and children making lots of noise. -The apartment needs some renovation (old furniture, broken sofa bed with deformed sponge, broken shower handle, etc.) -Cleaning was not good, much dust on and under sofa bed and on the radiators and under TV Stand, stains on the walls, burnt rice stuck in one of the pots and was not cleaned, electric kettle was rusty. We had paid for apartment cleaning every two weeks, but we were not happy with the work of cleaner and we ended up doing the cleaning ourselves. -The bathroom radiator was cold and couldn’t be fixed during our stay. - Inside temperature was mostly about 18 degrees Celsius during November; The living room window was not insulated and heating system was not functioning well. -Apartment service was not satisfying in case of repair and fixes and took lot of time (some cases did not even get fixed); If you are lucky and spare part is available it may take between 3-10 working days otherwise you better forget about it. -High price so not good value for money considering the issues. -There is no safety deposit box in the flat. -Customer service personnel have the entrance code and they may come and go to your flat without prior notice no matter if you are present or not.

less