Cgh Résidences & Spas Les Clarines

“Great ski getaway”

We had a fantastic stay at this hotel during our ski trip in France! The location was perfect – everything was just a short walk away, including the ski lifts and restaurants. The accommodation was clean, and had everything we needed after a day on the slopes. Spa was great as well as the swimming … more

We had a fantastic stay at this hotel during our ski trip in France! The location was perfect – everything was just a short walk away, including the ski lifts and restaurants. The accommodation was clean, and had everything we needed after a day on the slopes. Spa was great as well as the swimming pool – the perfect way to relax and unwind after skiing. The staff were friendly and helpful, making our stay even more enjoyable. Highly recommended for anyone looking for a comfortable, well-located place with good wellness facilities!

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“Perfect”

I left with a group of 14 friends divided into two apartments: one of 8 and one of 6. I have to say that from the reviews i’ve been a bit scared by the cleanliness and behavior of the staff but on the contrary I was pleasantly surprised. Everything went perfectly, the staff from arrival until depa… more

I left with a group of 14 friends divided into two apartments: one of 8 and one of 6. I have to say that from the reviews i’ve been a bit scared by the cleanliness and behavior of the staff but on the contrary I was pleasantly surprised. Everything went perfectly, the staff from arrival until departure was very kind and super helpful, always ready to give us a hand when we needed it. The apartments were perfect and even more spacious than we expected, with terraces, fully equipped kitchen and a very cozy living room. As for the area there was everything we needed and with the help of the staff in 3 minutes we were on the slopes. Although it was a bit further from the Val Thorens nightlife it was very easy for us to get there thanks to a fairly cheap cab arranged by the hotel. The boot and ski lockers were also super safe and very useful with their dryers that kept our boots dry at all times. The spa was perfect and so relaxing. I would absolutely recommend this hotel and we will definitely be back!

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“A tale of 2 halves!”

It’s difficult to know how to rate Les Clarines. The positives and negatives are so numerous! Let’s start with the positives: an ok location with good facilities. A lovely pool and spa area, although be warned that if you want to book the spa you can only do this at reception and reception is only … more

It’s difficult to know how to rate Les Clarines. The positives and negatives are so numerous! Let’s start with the positives: an ok location with good facilities. A lovely pool and spa area, although be warned that if you want to book the spa you can only do this at reception and reception is only open at certain times of the day and not before 1100! The rooms are spacious and the kitchen was well equipped with all appliances and utensils really clean. The bathrooms and toilet were really clean but you only get one roll of toilet paper…..for a week for 4 people! If you are skiing, the boot room is great with a sizeable locker per apartment and boot dryers built into the cupboards. It’s a bit of a rabbit warren so persevere if you can’t get out!! Now for the negatives, the reception is open at unusual times. The staff are ok but one lady was particularly rude when we walked in at 1955 to be told they were closing we needed to leave. This brings me on to the reason we had had to go to reception in the first place; to get some form of WiFi signal so my son could download his revision for his forthcoming exams. Beyond that, the WiFi is terrible. It barely works and you can only really get enough signal in the reception area, did I mention this closes at random times?!? It is advertised as ski in ski out; it is not. Don’t get me wrong, it is close to the slopes and very accessible to get to the bottom of the main ski lifts in Les Menuires but it definitely is not ski i. Ski out. There is no real booklet for the residence when you arrive, you can scan the QR code and get the booklet but it doesn’t tell you the useful info; reception opening times for example. On arrival be warned that if they tell you your room isn’t ready and they will call you when it is, they won’t. We arrived at 1500 and were told the room wasn’t ready. No problem as we went off to get the rental skis and equipment. Our luggage was left in the reception, thank goodness it was open (apparently it opens at different times on a Saturday, not advertised!) At 1630 when we came back, I asked the reception staff, who were busy having a chat about the evening and what they were doing (yes, I do speak French), when our room would be ready and the response we got was “I was going to call you”. We were totally fine about the room not being ready when we arrived, really not a problem, but very lazy to be standing around chatting when guests have paid for accommodation that they can’t access. The pool area is good but not monitored so people wander around in dirty shoes where swimmers are so the floors are disgusting. When you leave, it isn’t clear at what level of cleanliness you are supposed to leave the apartment. Not to say we are dirty people but I genuinely did not know if we were supposed to clean the fridge out, where to put used towels etc. I am sure departure rules could be a very simple thing to explain to guests. All in all Les Clarines is fine. It isn’t the best place I’ve ever stayed and they could tighten up on a few things. 3/5 is an appropriate score for this place; bang on average.

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