Domaine Lyon Saint Joseph

“Great stay!”

Excellent one night stopover Meet by friendly reception staff on arrival.. Unfortunately restaurant was closed on the Sundays, but receptionist booked taxi and reservation for us at a local restaurant. Rooms very basic, but bed very comfortable and shower excellent. Tea & coffee facilities in… more

Excellent one night stopover Meet by friendly reception staff on arrival.. Unfortunately restaurant was closed on the Sundays, but receptionist booked taxi and reservation for us at a local restaurant. Rooms very basic, but bed very comfortable and shower excellent. Tea & coffee facilities in the room but no air-con. A well presented breakfast in the morning. Ample parking on site, impressive building and views. Thank-you for a pleasant stay.

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“”

This is a real find. Lovely peaceful grounds and impressive building staff very helpful facilities great very clean a little on the small size but fine beautiful views over the hotel grounds.

“Pleasant Hotel but disappointing service”

I brought a group of 17 priests to stay at the Domaine St Joseph for a Spirituality Experience. The hotel was to be our base whilst we visited Lyon, Cluny and Taize. The rooms were clean and modern and generally very acceptable although an armchair would be a helpful addition. The bar was small and… more

I brought a group of 17 priests to stay at the Domaine St Joseph for a Spirituality Experience. The hotel was to be our base whilst we visited Lyon, Cluny and Taize. The rooms were clean and modern and generally very acceptable although an armchair would be a helpful addition. The bar was small and the service was very poor. After the first evening they ran out of gin and never restocked. Generally there was no staff on the bar and you had to call and request service but often there was no response. We had dinner on most evenings and the food was generally disappointing. In the meal package they provided 3 bottles of wine for 17 people which seemed very stingy (basically one small glass each). Extra wine could be purchased but was expensive at €24 a bottle. There was very little communication from the staff. When we asked about a place to meet for discussion it was suggested that we meet in the bar. When the invoice was presented this included a charge for a meeting room on one evening but we were never advised as to the the whereabouts or availability of such a room. The hotel were very inflexible over a mistake that was made in a booking for lunch on the first full day. When we asked to cancel this they said this was not possible without a charge and offered a packed lunch. Although the Domaine St Joseph is a pleasant place to stay the level of service we received was very disappointing. The inflexibility and lack of communication from staff suggests that the hotel is more focussed on maximising income and less on customer service.

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