Intercontinental Lyon Hotel Dieu By Ihg

“A true gem”

What a great hotel. Very comfortable rooms, excellent and extremely friendly personnel, nice historic building - with many interesting Restaurants and shops in the connected courtyard. Frankly, I was pleasantly surprise by this hotel as I did not expect a hotel of this level.

“Great hardware but unhurried service needs more urgency”

Beautiful hotel. Well appointed rooms still in great condition. Very friendly service but if you request anything out of turn, you'll be in for a long wait. When we arrived, the room was decked out with multiple bottles of complimentary sparkling and still water and another rather tasty soft drink.… more

Beautiful hotel. Well appointed rooms still in great condition. Very friendly service but if you request anything out of turn, you'll be in for a long wait. When we arrived, the room was decked out with multiple bottles of complimentary sparkling and still water and another rather tasty soft drink. All were in glass bottles with crown tops. Exactly how I like my water but crown tops require bottle openers and alas there wasn't one to be found in my room. 2 calls to reception plus 45 mins was required to get one sent up. At Epona their only restaurant used both for breakfast and all day dining, a request for butter took many requests and a very very long wait. When it finally arrived the waitress joked that she had to find a cow, milk it and churn the milk to get us the butter. What!? As I said, as long as you don't have any "special" requests like asking for butter at dinner or a bottle opener, all will be fine. As mentioned the willingness to be helpful is certainly there but the results need more polishing up. We took 2 rooms. One was a duplex suite. Be aware that the entrance to the duplex suite is on the upper floor where the living area is situated. The bedroom is one floor down connected by a rather steep stair case. If you're mobility impaired in any way, don't take the duplex. Carrying anything down those stairs, particularly your suitcase can be fraught. Regardless, it was a lovely suite layout with beautiful views of the river from the living room but its probably more suited to younger guests. The small gripes aside, overall, we very much enjoyed our stay and will definitely be back.

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“Best IHG hotel I've stayed in, beautiful building and excellent rooms”

Best IHG hotel I've stayed in - really sympathetic renovation, beautiful building, lovely Dome Bar and excellent room size/quality/cleanliness. My main suggestion for improvement would be to have a proper gym, as the current one is tiny and lacking equipment, so really just an afterthought.

“Disappointing”

Nice hotel but badly managed and badly organized. There were at least 15 people working at the breakfast buffet in complete confusion and only One guy for the valet parking. We had tò wait 20 minutes to get our car. Honestly i have tò add that the manager did not charge the parking fee as compensat… more

Nice hotel but badly managed and badly organized. There were at least 15 people working at the breakfast buffet in complete confusion and only One guy for the valet parking. We had tò wait 20 minutes to get our car. Honestly i have tò add that the manager did not charge the parking fee as compensation, but he admitted they were encountering issues with the staff. The minibar was half empty and took 30 minutes tò have some One tò come tò the room. At those prices the service must be perfect.

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