Hotel Notre Dame De La Sarte

“Good stay”

Comfortable hotel, free Wi-Fi, good breakfast selection, large public parking area nearby. 10 to 15 mins walk to the Shrine. Friendly staff. Quiet hotel, no problems. Good value, worth a look if you want to stay in Lourdes

“Dated, very friendly staff”

I was visiting Lourdes and my precious favourite hotels have all closed or no longer exist. I am sorry to say that Lourdes is losing it's clientele little by little. Each new year I visit, the less people I see compared to the 80's and 90's. It is a lot easier to find a hotel now that in the pas... more

I was visiting Lourdes and my precious favourite hotels have all closed or no longer exist. I am sorry to say that Lourdes is losing it's clientele little by little. Each new year I visit, the less people I see compared to the 80's and 90's. It is a lot easier to find a hotel now that in the past. I choose this on price as I only needed a bed for the night. I also needed a parking which they had. It was relatively expensive at 8 Euros considering the room cost me 38 Euros. I did not have breakfast which was also extra as I needed to be at the baths early. The room was dated, very basic, more suited to the early 60's and has obviously been treated with loving tender care for a long time. The fire escape is on the outside, a metals stair case. I always check how I might get out in case of fire after a previous experience in a hotel in Luxembourg. The staff were extremely friendly and helpful. It was reasonable for a night but lacks any character. If you are visiting Lourdes and need to stay a night maybe two then it would be fine.

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“Bed Mite Room Infestation”

One of my soldiers was bitten by bed mites. They caused painful swellings and disruption to the skin requiring medical treatment and purchased medication. When the incident was mentioned to the manager, he denied that the hotel had a problem. He claimed the soldier brought the infestation into t... more

One of my soldiers was bitten by bed mites. They caused painful swellings and disruption to the skin requiring medical treatment and purchased medication. When the incident was mentioned to the manager, he denied that the hotel had a problem. He claimed the soldier brought the infestation into the room. After he was about to complete a sentence implying that the soldier's ethnic and cultural identity was the issue, he was challenged by a field officer that what he had said so far was bordering on racism. He changed tack but still insisted that the problem was not his. He questioned the Major's competence to better inform him. When the Major informed him that she was an environmental health officer, he again changed tack. He moved the soldier to another room and repaid medication costs and gave her a flask with the name of the hotel on it. The soldier has returned to Germany still in a state of considerable discomfort and requiring further treatment. We have returned with pictures of the bed mites, both alive and dead. As far as we are aware there was no quarantine created for the offending room and no fumigation. This means that should a pilgrim who is predisposed to a reaction to skin irritation due to a heightened sensitivity to bed mites, then they too may become infected. The casual and non-compliant nature of this man's intransigence to room infestation, his initial refusal to move the soldier to another room, his refusal to pay for her medication and the cleaning of her clothes, the fact that room cleaning left a lot to be desired, means that I will never use this hotel again. Pictures of the damage done to the soldiers arms, legs and face have been recorded as have the pictures of the living and dead bed mites. All of this is a pity as all other staff were very pleasant and helpful.

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