Mercure Troyes Centre

“Excellent hotel in this interesting city”

You can never be sure what you're going to get staying in a chain hotel although we have always been satisfied with the Mercure's we have stayed in - Bourges and Montauban. The Mercure in Troyes was excellent in all ways. The welcome was friendly and all the staff we had contact with were helpful.… more

You can never be sure what you're going to get staying in a chain hotel although we have always been satisfied with the Mercure's we have stayed in - Bourges and Montauban. The Mercure in Troyes was excellent in all ways. The welcome was friendly and all the staff we had contact with were helpful. Parking in their secure underground car park was good value at 12 euros a night and is attached to the hotel. The reception, bar and restaurant are all in one space on the ground floor and were bright and comfortable. We had booked one of their larger rooms as the price was only nine euros more (worth joining the Accor club for discounts), and was on the second floor with a small balcony. The room was clean, bright and well furnished and the walk-in shower was great with lots of hot water and good pressure. The bed was really comfortable and the pillows soft which is not always the case in France where some of them resemble paving stones in a cotton case !!. A perfect overnight stay on our way back to London and will definitely stay here again. We didn't have breakfast here as there is a branch of our favourite French chain bakery Florette in the town centre about 8 minutes walk away.

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“Great staff comfy room”

Welcoming hotel, even with a dog! Stayed here as an overnight stop during a long road trip and the staff was so very welcoming! The bedroom was very spacious and comfortable, however not very sound proof. Unfortunately corridor traffic was the only issue we had, as the puppy was quite sensitive to… more

Welcoming hotel, even with a dog! Stayed here as an overnight stop during a long road trip and the staff was so very welcoming! The bedroom was very spacious and comfortable, however not very sound proof. Unfortunately corridor traffic was the only issue we had, as the puppy was quite sensitive to this

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“So good we're planning our return for next year”

If one is looking to tick as many boxes as possible to make a perfect holiday, the Mercure Troyes Centre comes pretty close. Troyes is a delightful medieval city with numerous Points of Interest (all within 10 minutes’ walk from the hotel) with a centrally located Tourist Information Centre run by… more

If one is looking to tick as many boxes as possible to make a perfect holiday, the Mercure Troyes Centre comes pretty close. Troyes is a delightful medieval city with numerous Points of Interest (all within 10 minutes’ walk from the hotel) with a centrally located Tourist Information Centre run by extremely helpful staff. It is very clean, on the flat, and with several highly respected shops. We have stayed in the Mercure group of hotels previously in France, so the high quality that we found was to be expected. I did have one concern prior to arrival – that of the underground car park, since I had encountered issues in other towns/cities where the parking had left its mark (literally) on my vehicle. However, at the Mercure Troyes Centre this turned out to be a complete non-issue. The car park door code had previously been e-mailed to me and the entry was very smooth and straightforward. The only limitation, which I was made aware of in advance, was the height restriction of 1.90 m. If one had several cases to unload, one could either park briefly outside the car park entrance in rue Camille Claudel and then obtain a trolley from reception before driving into the car park, or park one’s car with luggage and subsequently wheel the loaded trolley from the car park. We decided on option (1) but equally other people chose option (2). The pedestrian access from the car park to the hotel is via a series of steps (unfortunately no lift), but luggage transfer was very simple and easy in the end. Although the address of the hotel is stated as rue des Bas Trevois, the entrance to both the car park and hotel entrance is via rue Camille Claudel. The underground car park rate was €12 per night, which was added to the room rate, rather than having to pay separately in an underground car park meter. The entire hotel ambience was extremely modern throughout and reception was well run during our 3-day stay thanks to Carla, Melodie & Louis. Each room was provided with a water jug which one could fill up from the water dispenser in the corridor, where one could choose between ice-cold, sparkling or tap water. The breakfast area weas an amazing spread of both continental/cooked options all laid out in the central bar area. One of the criteria for visiting Troyes was to sample the crêperies in the city – in this respect we were not disappointed – there were at least three excellent establishments, all within 10 minutes’ walk from the hotel. The drive from Coquelles took exactly 4-hrs, but we stopped off half-way at the Auchan hypermarché at Fayet, near St.Quentin, for both food and fuel - an excellent decision.

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“Disappointing”

Shower head did not produce more than a trickle and was cold at 9am disappointing in a 5 star hotel Poor breakfast very basic toaster barley got hot so toast took 5 mins Disturbed by groups of teenagers hanging around the courtyard taking photos of cars so couldn’t have window open