Aparthotel Adagio Access Paris Quai D'ivry

“Thanks for making two English girls feel welcome”

Lovely, homely, clean apartment walking distance from the RER and minutes from central Paris. The kitchen had everything we needed. The Reception staff were very kind in helping us with our French. Highly recommended.

“Good stay, unpleasant experience with staff member at reception”

From the property it is easy to get to Paris City centre; it is outside the centre, so it will take about 40 minutes to get to the city centre of Paris but it’s very well linked with both train and metro. The room was clean, and we slept well all 4 nights during our stay. I had a very bad expe... more

From the property it is easy to get to Paris City centre; it is outside the centre, so it will take about 40 minutes to get to the city centre of Paris but it’s very well linked with both train and metro. The room was clean, and we slept well all 4 nights during our stay. I had a very bad experience with one member of staff the night we arrived. We arrived at the hotel before 3 pm and check in is from 3 pm onwards, so we left our luggage in the storage room. We then came back at around 9pm to check in and there was this guy who didn’t even let me finish talk and all he cared about was to secure the payment for the room. My mum put her card in the machine and, my mum doesn’t speak English, and he was shouting at her “remove, remove remove” to remove the card from the machine. I told him “my mum doesn’t speak English. There’s no need to shout at her”. after going to the room I then came back downstairs to ask for an additional pillow and an additional towel as we were only given one hand towel and one body towel. He properly got upset there starting to question me in a very rude and aggressive tone as to why I was asking for more towels, and he even wanted to come upstairs to my room to check if I was lying or not. I mean, this is just shocking and unprofessional behaviour. I have never seen anything like this in my life. I then explained him again and he went to get towels for me, without coming to my room. He went to get the towels like he had to do a massive job, you could tell that the guy just didn’t want to work and he would have been happier somewhere else. When he came back with the towels, no pillow of course, I told him he had just been rude to us since we had arrived for no reason, and that we are customers, you don’t treat people in this way. I was afraid of asking him the pillow, because of the way he treated me, I nearly cried. He then said sorry but added “and now, do not disturb”. I mean, whoever gave him the job made a terrible mistake, this person does not deserve to work if he treats people like that. A couple of days later I asked for a pillow at reception at another member of staff who was so nice. I told him that I had already asked for a pillow two days before to his colleague and complained about the whole thing. He said he was sorry about that and gave me a pillow, and explained that the guy who was rude was just a temp guy working at the hotel. Even if he is a temporary member of staff, it’s not a justification for him to behave in this way and treat people like trash. We are customers paying for a stay. It’s his job to answer customers requests, and answer any query they might have. Even if the hotel hires staff to cover for peak periods or for temporary roles, they need to ensure that the staff does their job correctly and treats customers in a respectful and professional way, it’s not a justification for him to behave like that because he is temporary, very disappointed about that.

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