Description
Facilities: Guests have a choice of 6 junior suites, 6 suites and 56 double rooms located in a 2-storey main building and 2 auxiliary buildings. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a cloakroom, a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public ar… more
Meals: Dining facilities include a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A generous breakfast buffet guarantees a great start to the day.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Multilingual staff
- Porter service
- Entertainment
- Shops in hotel
- TV lounge
- Parking
- Nearby parking
- Outside parking
- Paid parking
- Parking
- Security-controlled parking
- Valet parking
- Pets
- Pets allowed
- Smoking
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Banquet and event room
- Bike rental
- Breakfast in bed
- Café
- Conference centre
- Doctor
- Fax/photocopier
- Garden
- Hair dryer
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Wake-up call service
- Children
- Babysitting service
- Childcare
- Bars
- Bar
- Restaurants
- Breakfast buffet
- Swimming pools
- Outdoor pool
- Gym and SPA
- Gym
- Massages
- Activities
- Golf course
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
#{ depositAmount } #{ depositCurrency } #{ depositType }
Payment method:
#{ paymentMethods }
Payment date:
#{ depositTime }
Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
#{ keyCollection }
Tourism register number:
#{ registryNumber }
National Identification Code
#{ nationalIdentificationCode }
Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
see here
Congratulations! You know how to look for deals
Very good
Based on 1874 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Carcassonne
Showing 3 featured reviews out of 1874 TripAdvisor reviews
F
fssutton1
Charleston, South Carolina
24/02/2026
“Ok with considerations”
Very clean hotel. Just be aware the rooms are very small as we had two superior rooms. In addition to that the bathroom is extra small and normal rooms do not have any provisions for older folks. The restaurant is in an adjacent building and breakfast,although nice,was underwhelming for the pri… more
R
Raceybee
Scotland, UK
14/02/2026
“In Need of Refurbishment!”
This hotel would have been beautiful at some point in the past but is badly in need of a refurbishment! The building is lovely and has a lot of potential but it has fallen into disrepair and feels a bit miserable - especially the breakfast room. The hotel and old Carcasonne itself were not busy w… more
N
Nina P
Staffordshire, United Kingdom
14/09/2025
“Not overly impressed”
In our opinion this hotel doesn’t deserve its three stars, at least the room we had. It was in need of an update, especially the bathroom. It is a big hotel however and some rooms may be better. Good central location but a long way from the car park to lug your suitcases ( You do get help on arriv… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 13 reviews
Service: 9
Cleanliness: 9
Room: 8
Facilities: 8
Location: 10
Breakfast: 9
Quality/Price: 8
#{item.note}
#{item.note}
#{item.note}
#{item.user}
Date: #{item.date}
#{ getBarText }
More Info Less Info
Key features of the moderation of reviews
There is an automatic system that detects offensive language, in which case the review will not be published. If an owner reports one of the reviews, the review will be re-evaluated and, if it fails to comply with our content standards, it will be taken down.
Our criteria for collecting guest reviews
After getting home from the trip booked with us, the customer will receive an email asking them to review different aspects of each of the services booked. The system only allows the booking holder to complete this review and only once.
When will my review appear on the website?
Reviews typically take less than 24 hours to appear on our website. The process may take longer if our team of moderators have to examine the review in more detail.
How long will my review stay on the website?
Once it has been published, your review will automatically appear in the summary of reviews and if it is considered a featured review (based on publication date, length and quality of content), the complete review will also appear. Said review will not appear or will disappear from the system if it contains offensive language or if it is reported.
Can I get a reward for my opinion?
No. Reviews written in exchange for personal rewards such as gifts, services, or money will be taken down.
Can a review be edited?
No, once a review has been written, it cannot be edited. If you want it taking down, you can ask to have it deleted and not republished again.
Will my review appear on other websites or publications?
Once published, all or some of the reviews written by our members may be used on some of our partner sites or in promotional material in general.
If I write a review about a service, can the provider contact me about it?
No, as the personal data of the booking holder writing the review will not be shared with any service providers being reviewed. In the featured reviews shown, only the booking holder's first name will appear, meaning that there's no way that the service provider can contact you.