Mercure Colmar Centre Unterlinden

“Very good hotel, handy to everything”

This hotel is comfortable, and very clean. The beds are very comfortable. The breakfast is good value. We went to Colmar for the Christmas markets so the price of the hotel was high but it was very handy to everything.

“Well located clean hotel with very good breakfast but some disappointing features”

My daughter and I stayed three nights over Easter 2024. Hotel is very well located for old town. Housekeeping staff were friendly, other staff members seemed indifferent to us and didn't seek to build a rapport. Room compact and modern. Great to have a fully opening window. Main criticism is that... more

My daughter and I stayed three nights over Easter 2024. Hotel is very well located for old town. Housekeeping staff were friendly, other staff members seemed indifferent to us and didn't seek to build a rapport. Room compact and modern. Great to have a fully opening window. Main criticism is that the twin beds were very uncomfortable, caused by a combination of their small size, and very high firmness. They felt cheap and unsupportive and affected our sleep quality negatively. Room cleaned to a high standard though cleaning times (roughly 2pm-3pm) were inconvenient; we'd have preferred mid-morning so the room was clean for the day. Room noisy from late night revellers from the outside especially on our first night; extra soundproofing could have improved this. It's a pity the small bottle of mineral water left in the fridge was never replenished. It would have been a nice touch (and consistent with the €200 per night charge) if there had been two bottles, one per guest, and/or if they were replaced when the room was cleaned. Breakfast generally was very good and offered for extensive hours in a pleasant environment. It was a shame the only coffee available came from a self-service machine, which is never as good as a properly brewed French coffee to my mind. Tried room service for dessert on arrival but, having said they did, they called back to say they didn't have any of the ice cream on the menu. They then offered chocolate lava cake, which was outstanding! The white A4 pieces of paper pinned up with drawing pins opposite the elevator on the second floor showing which rooms were in which direction and where to find the stairs made the place appear shabby and of a much lower standard than it really is. The single lift was, at peak times, overwhelmed by demand necessitating use of the stairs which may help explain the signage. Overall our stay was good and we enjoyed it, mostly as a result of the location, breakfast and room cleanliness.

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“There is better value elsewhere”

Our 13 th Accor hotel on our 12 week European holiday and 9 more hotel to go, we started the trip as gold members and became Platinum at this hotel. Originally 1 welcome drink was offered but increased to 2, no upgrade even though the hotel was not full, room was fine except when your on the toil... more

Our 13 th Accor hotel on our 12 week European holiday and 9 more hotel to go, we started the trip as gold members and became Platinum at this hotel. Originally 1 welcome drink was offered but increased to 2, no upgrade even though the hotel was not full, room was fine except when your on the toilet and have the bathroom heater inches from your face, Internet was basically non existent and we were told it should be upgraded this year, for what they charge per room it should be a immediate priority. We have booked all of our Accor accomadation for this trip but no more

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“Untrustworthy personnel”

If you leave something in the room you do not know you will get your belongings back. I had something stolen by the cleaning staff but at the receptiondesk they told me that if I can not proof it, it did not happen. I was really disapointed by this approach. To me a hotel is a place were I can f... more

If you leave something in the room you do not know you will get your belongings back. I had something stolen by the cleaning staff but at the receptiondesk they told me that if I can not proof it, it did not happen. I was really disapointed by this approach. To me a hotel is a place were I can feel at home, being in good hands. I feel angry and defenseless!

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