Novotel Tbilisi Center

“Great experience”

An exceptional stay from start to finish! The hotel is spotlessly clean, beautifully designed, and features stunning views and a delicious breakfast. ​What truly made our stay unforgettable was Eto at the front desk. She welcomed us with genuine warmth, handled check-in effortlessly, and gave us fa… more

An exceptional stay from start to finish! The hotel is spotlessly clean, beautifully designed, and features stunning views and a delicious breakfast. ​What truly made our stay unforgettable was Eto at the front desk. She welcomed us with genuine warmth, handled check-in effortlessly, and gave us fantastic local recommendations. Her outstanding hospitality sets this hotel apart—we will definitely be returning!

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“Tou can stay fir one night max because the hotels lokation is very inconvenient”

Tre hotel itself is not bad.The rooms are goid abd everything is new,but the breakfast is terrible very poor and testeless.The hotel licatiin is inconvenient.It gets extremely hot here,especially in the summer.Walking uphillin 40-degree heat is exhausting.It is also quite far fromthe center.It take… more

Tre hotel itself is not bad.The rooms are goid abd everything is new,but the breakfast is terrible very poor and testeless.The hotel licatiin is inconvenient.It gets extremely hot here,especially in the summer.Walking uphillin 40-degree heat is exhausting.It is also quite far fromthe center.It takes about 15-20 minutes on foot to reach the Old Toun,which is something you should keep in mind.Taking a taxe takes the same anount of time,costs 5 lari and still takes 15-20 muutes.This is definitly not 5star hotel despite being advertised as a brand new 5 star property it's a 4star at best.

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“Mediocre, for its price you can fibd better option”

I have a very mixed filling about this hotel. I’ll start with positives: it is very new, well located, nice rooms with great view if you have a cathedral side. We were at a family room which was roomy but not oversized though. Cleaning was good and rather efficient. Good location to reach all Tbil… more

I have a very mixed filling about this hotel. I’ll start with positives: it is very new, well located, nice rooms with great view if you have a cathedral side. We were at a family room which was roomy but not oversized though. Cleaning was good and rather efficient. Good location to reach all Tbilisi attractions. Street stalls around and some 24/7 shops allow to get fruits, snacks and wine (if you want). There is a nice small swimming pool on the roof which is a great spot for a dip after a hot day or in the morning. Now to details which realy make the place or ruin it … this time these are fatal (imho) faults unfortunately: Started with check in. The staff acts as if they are paid not to smile or show any welcome … i was unpleasantly surprised when after all paperwork was done I was asked to pay though my room was fully paid in advance. Funny that I have checked in online following advice I received in e-mail from Novotel which said that I will have just to pick my keys and go … never happened )))) Now to the room: No sitting space - just on armchair and that is the room for a family (!), no working desk. Large balcony with a view but not any chair to sit and enjoy. USB sockets are plenty but not working (informed the staff about that a few times but never got it fixed or explained that they were out of order). A/C leaks slightly and there is a permanent water spot on the floor (not large and not a big deal though). A huge issue is that there are absolutely no hooks, rails or hangers for towels, drying swim wear etc. just one lonely knob on the wall where apparently you have to place all towels for 3 people ! At some point I was about to call GM to ask him personally to advise my on a place where I and my folks can dry our swim wear )))) Service is strange … at 10 pm I was informed that no room-service is available at this time and I have to help myself with getting my wine bottle opened and staffing my room with glasses and ice (things available just on call even at 3 star properties). Breakfasts are very limited in choice we decided to skip and used a nice cafe just few steps up the road. I was surprised that even capuchino is at extra price (!). You can have only omelet to order. If your breakfast is not included - check for some other place (there are a few in close proximity). Pool: it is nice, however no sun shades. Changing rooms are also lacking any (!) hungers - if you take a shower your bathrobe and towel can only be placed on a bench. And no hair dryers (not to speak of swim wear dryers). Last but not least, though the hotel is centrally located expect a doubtful surrounding as there is a sort of market around with street stalls etc. No places for a nice dinner or a night out in a closest proximity so you better return to the hotel just to get in and sleep. Though the hotel claims 2 bars to be working within the property in reality there are none … the lobby bar was always empty (never saw a bartender there). The bar on the 5th floor is poorly designed, unwelcoming and is more a breakfast room rather than a location to relax. Asked for a asked of beer and received a bottle (for self-openning) and a glass just over counter (no service what do ever). I doubt that the staff which is not very professional in oppening a wine bottle can make a cocktail well … As a conclusion we have that at the price of a 5 star you are lacking: service, room comfort, dining and drinking options, properly equipped facilities, leaving to with just location (though doubtful) and new property (which is evaporating day after day). I wish Novotel of which I am a true evangelist will find this comment of mine and fix the case of Novotel Tbilisi to bring it to a true high standards of the brand .… I am sure it is overall a GM’s fault as it is his/her duty to oversee all the guest experience and constantly fix every detail. For now I do not recommend this hotel and will not return.

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