Hotel Saigerhöh

“Amazing place in Saig”

Was our first visit To the Schwarz Wald and decided for a hotel with outside pool, was going to be excellent weather. Arrived at the hotel where we immediately received a welcome drink and a small guided tour. Young staff but well trained and very friendly. Room was nice, ground floor, garden view … more

Was our first visit To the Schwarz Wald and decided for a hotel with outside pool, was going to be excellent weather. Arrived at the hotel where we immediately received a welcome drink and a small guided tour. Young staff but well trained and very friendly. Room was nice, ground floor, garden view with outside terrace including seats. Some further highlights: Amazing breakfast with large variety of fresh fruits, cheese, eggs all you can eat, heated outside pool must cost a fortune to heath, dinner was brilliant, compliments to the cook and team, older Turkish waiter is also very friendly. Well all staff is friendly, surely the lady in charge in restaurant but also the lady on the reception, thanks for coffee at 7.30 in the morning. Evening menu always nicely balanced. Lowlights, noting I can think off. Extremely nice place.

less

“Good hotel, but two fatal errors prevent me from coming back.”

This is a very nice hotel as far as location, views, setting, interior decoration, installations, pools, restaurant, friendly staff, bar, service, parking lot and amenities are concerned. It is expensive, this is why we find the following two aspects fatal for our holiday experience: - Every experi… more

This is a very nice hotel as far as location, views, setting, interior decoration, installations, pools, restaurant, friendly staff, bar, service, parking lot and amenities are concerned. It is expensive, this is why we find the following two aspects fatal for our holiday experience: - Every experienced hotel manager should know that arriving travelers want to be in their room as quickly as possible, certainly if they have checked in in advance. That is why they check in in advance. In this hotel, some self-proclaimed expert must have decided that arriving guests should wait in the bar for 35-40 minutes (ok, with a ‘welcome’ drink) until the group is big enough to offer them a tour of the hotel. This is just such a big mistake. Make sure everything is signposted in due order, let clients come down to the bar as soon as they are settled in, offer all the guests a free tour half an hour before dinner etc: enough solutions to think about. But I have never been so frustrated in my entire life when staff refused to give us the key to our room upon arrival for this stupid reason. - Secondly, a dinner service that takes two hours might be fine the first night, but after three days it gets very boring. Especially when you see that another table that had arrived half an hour later is being served fifteen minutes earlier than your own table. Second reason that made me infuriated. Two reasons for me to never visit this hotel again, despite its many good qualities. Some other aspects amenable to improvement are: - There is no air conditioning in this hoteL Very important for clients to know in advance. - The wifi was very weak and not really functional. - The electric charger for vehicles in extremely slow. - The dinner choice has to be given during breakfast. How should I know (and remember!) what I want to eat in the evening?

less

“Hotel Saigerhöh – Mixed Feelings”

Hotel Saigerhöh – Mixed Feelings Our experience at Hotel Saigerhöh left us with mixed feelings, but I’ll try to describe it as accurately as possible. From the moment we arrived, things felt a bit off. The hotel is located at the end of a dead-end street, past a football field and a small constru… more

Hotel Saigerhöh – Mixed Feelings Our experience at Hotel Saigerhöh left us with mixed feelings, but I’ll try to describe it as accurately as possible. From the moment we arrived, things felt a bit off. The hotel is located at the end of a dead-end street, past a football field and a small construction site, surrounded by a bit of forest and perched on top of a hill. While the view over the valley from the hotel is indeed stunning, the building itself and its architectural style are rather uninspiring. Upon arrival, we were offered a welcome drink on a small, half-covered terrace—which also serves as the hotel's main smoking area. I understand that smoking is still relatively common in Germany, but we stayed there for no more than five minutes. When I told the reception staff I didn’t want to sit among smokers and asked if this was a usual practice, they seemed quite puzzled by the question. The hotel is large and spread across both sides of the street, connected by underground tunnels. We were given a short tour by a student worker, which was helpful. Our room was very spacious but extremely dated—the decor felt like it hadn’t changed since my grandmother’s time. It was hard to feel comfortable in it. The bathroom, however, had been recently renovated, so I suspect not all rooms have been updated yet. The wellness area is appreciated and has potential, but given the available space, more could certainly be done with it. In the evening, we went for a drink at the bar. Despite there being only three tables with guests, the bartender still managed to take over 30 minutes to serve us two drinks. We had dinner at the hotel only once (at €60 per person), and it was a real disappointment. While the dishes were nicely presented, the quality was far below what you’d expect from a 4-star hotel. The risotto, for instance, was unpleasant and far too salty. The fish was supposedly filleted but had not been cleaned properly—basic mistakes. This lack of quality was also noticeable in the service during both dinner and breakfast. The restaurant staff seemed uncoordinated and lost, with no clear supervision. At one point, our dessert was served to the wrong table, taken back to the kitchen, and then brought to us—by then, the sorbet was completely melted. That was the final straw for us. We decided to eat elsewhere for the remaining four nights. Interestingly, it seemed others had the same idea, as the hotel staff were actively encouraging guests at breakfast to reserve for dinner, even passing around a form to select your meal in advance. Breakfast itself was fairly extensive, but again, not up to 4-star standards. Food wasn’t fresh or properly presented—low-quality salmon, sour "freshly cut" fruit, etc. Also, finding a table on the terrace was a bit of a battle, as there weren’t enough of them. The only real highlights of the hotel were the wellness area and the view. Aside from that, I wouldn’t recommend this hotel, and I won’t be returning.

less