Alpenhotel Kronprinz Berchtesgaden

“Nice 6 days in winter”

We spent 5 nights here beginning of January with half board. Everyone is very friendly, great food. We had a menü and it was really good every evening. Huge room with big bath. they have a garage also. In a good location, only a short walk tocity center

“Pleasant stay”

We stayed here for two nights and had a very pleasant stay. I cannot say we had a warm welcome on our arrival as the girl that booked us in and in fact it was the same girl that booked us out was somewhat forceful in dealing with guests. A cheerful smile, a happy countenance and welcome to our ho… more

We stayed here for two nights and had a very pleasant stay. I cannot say we had a warm welcome on our arrival as the girl that booked us in and in fact it was the same girl that booked us out was somewhat forceful in dealing with guests. A cheerful smile, a happy countenance and welcome to our hotel goes a long way after a tiring journey and puts you in a good frame of mind for your stay, sadly all these were missing, to say she was efficient is a polite way of putting it! However, Elizabeth who was nearby when we booked in was very welcoming and helpful. Our room was pleasant with a great view over the mountains and there was also a nice balcony. There was a safe and a fridge which was a bonus, complementary water and plenty of storage space and the room was a good size. There is a very nice restaurant that overlooks the mountains and also a nice patio area where you can eat and drink. We ate in the main restaurant on both evenings and the food was excellent. Wiener schnitzel on our first night was really good and the second night we had the set menu which was also very good and so is breakfast. We were looked after beautifully by Andrea who was always so kind and helpful and speaks really good English, she is a real credit to the hotel. The young man, I think his name is Frank was very quietly efficient and very courteous. The pleasant owner is very attentive and comes round speaking to guests which is always a nice touch. There is good parking both inside and out which is free. We would certainly stay here again if we were in the area.

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“Bad luck, but a rating needs to be provided for a given experience/moment in time”

Well, this highly rated hotel didn't really exactly meet our expectations to be fair. And it may be bad luck (for them), but doesn't change what happened. It all started with a 4.5-hour drive which I had to do alone, considering that my wife was very ill. Fair enough, 4,5 hours is not the end of … more

Well, this highly rated hotel didn't really exactly meet our expectations to be fair. And it may be bad luck (for them), but doesn't change what happened. It all started with a 4.5-hour drive which I had to do alone, considering that my wife was very ill. Fair enough, 4,5 hours is not the end of the world, but one does get tired. And upon arrival, it is not clear where I can park the car, so I go down the path to the parking garage, which is very tight, in order to be confronted with a locked gate. No problem, let's give them a call. After the phone ringing for 3 minutes and me honking my horn, nothing. So I assume come backwards out of this tight rounding ramp down. You can imagine the start was already sour. Luckily the receptionist was very nice, although she also gave a recommendation that didn't work out and caused more work for us (that in the restaurant downstairs dogs are allowed and they should have space - of course, they were full). So we 'had to' eat dinner on the ground floor where dogs are not allowed, so we took him back to the room first. And then we arrived with our 2,5-year old son in the restaurant which felt like a retirement home, in the sense that the clientele consisted of dozens of seniors, which is by default, not a problem, but they were mostly the type who didn't appreciate a child happily talking and making children sounds (not even too loud, mind you). So we felt unwelcome, which was further not helped by the weird waiter, who got so upset that he started talking to himself when we patiently and normally informed him that our son is hungry and if the soup or salad that we ordered could be brought earlier... At this point, it is worth mentioning that the food is really delicious... If we would've had space in Zum Fassl (the cellar where dogs are allowed), we probably would've rated it high separately, but this review has to cover both hotel and hotel restaurant. Last, but not least I would mention that we booked a nicer room (based on availability) and compared to that the otherwise nice room had 2 significantly outdated aspects. The toilet flush continued flushing by itself. And the hairdryer was so outdated, it switched off after 20 seconds due to overheating, with both my son and wife having soaking wet hair while being sick. So anyway, look, it is probably normally a 4/5 rating hotel, but based on the circumstances we can't give it more than 3/5.

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