Mövenpick Hotel Frankfurt City

“Hotel with great service!”

Nice hotel with good location. We had a great experience in this hotel. Our compliments to reception staff Jawad and Jacqueline. We have some problems with printing and emails. Both of them were very patient, professional and helpful. Truly top hospitality! 👍

“Spacious rooms, terrible restaurant”

I stayed for three nights in late July. Check in was indifferent by unmotivated brunette young man. I booked superior king room and was hoping for upgrade to junior suite as hotel was virtually empty and I am gold member. Apart from Chinese tourists and Singapore cabin crew there was nobody else t… more

I stayed for three nights in late July. Check in was indifferent by unmotivated brunette young man. I booked superior king room and was hoping for upgrade to junior suite as hotel was virtually empty and I am gold member. Apart from Chinese tourists and Singapore cabin crew there was nobody else there. To no avail. He just would not even bother. Upon learning my room allocation was on 2nd floor I insisted he moves me to top floor which he reluctantly did. It felt I was the only person on that floor, I never met anyone else on the corridors. Why not ensure you give guests maximum experience if you can as hotel is far from full occupancy? My room rate included complimentary mini bar but upon floor change I had to chase it as it was empty. They also brought gold member welcome snack which was nice. They provide complimentary water. Hotel has lovely outdoor terrace on 7th floor (no food or drink service). Location of hotel is good for ride to the airport by uber (15 min), train station (15 min walk) but not for anything else. If you like to walk like me, it will take you 30 min to reach any sights. Otherwise you can take Messe U Bahn. Upon arrival I took the train from the airport to the Main Station (Hbh). 10 min journey costed 19.50 Euro which was steep. Then you walk through really doggy area of central station, I really don’t recommend it. You also need to pass this area to go to the centre, not ideal for solo woman traveller I was in Frankfurt. I did not hesitate to book uber on the way back at merely 10 Euros more (30 Euros total). Room did not feel much of four star but was clean, practical and really spacious with sofa. Windows open fully, it is four of them and it is quiet at night. I had bath/ shower combination with good water pressure. I did not like sqeezy wall mounted toiletries. I don’t find it hygenic to sqeeze these bottles… For this room category hotel provides sleepers but not bathrobe. I chased it to no avail. Sorry for second most expensive room type they need to fix it in four star hotel. Quality of towels is Holiday Inn. I ordered rosti in the restaurant once as it is a Swiss chain. It was expensive, terrible and had nothing to do with this dish. There is a reason why this restaurant is constantly empty. Overall I would stay again for quality of sleep snd spacious room. The value in July was also good compared with other European cities.

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