Mercure Hotel Severinshof Köln City

“Well located, tidy clean and efficient”

Well located about 15 minutes walk from the Christmas markets and cathedral, and right next to a UBahn station. Rooms clean and neat, reception were helpful when we needed them. Good base for visiting the city, plenty of cafes, restaurants and bars nearby.

“Almost 5*... until check-out.”

Very nice hotel. Nice cosy bar with nice, friendly staff. Near to the city center (10min walk) but not in the city center. Rooms are clean and internet works as it should work. Breakfast is fine with plenty to choose from. We were there for an exhibition and it is extremely convenient when you have… more

Very nice hotel. Nice cosy bar with nice, friendly staff. Near to the city center (10min walk) but not in the city center. Rooms are clean and internet works as it should work. Breakfast is fine with plenty to choose from. We were there for an exhibition and it is extremely convenient when you have to go to the koelnmesse. Just next to the hotel is the tram line and you're only 3 stops away from the messe, so no traffic jams if you want to go in that direction. I would have given 5 stars, until we checked out... We gave our credit card details in advance to arrange the costs at the bar and rooms were prepaid so normally it should have gone very smoothly. Unfortunately it took 30(!) minutes to check out. I don't know what they had to do or what was wrong but we were given several documents to sign, the girl at the reception made a mistake so we had to resign the same document, she couldn't find her stapler,... it was chaos! If it wasn't for the check-out it would have been a perfect stay but our last expercience in the hotel brought it down. I would come here again (mainly for the easy travelling to the koelnmesse) but I hope they improve their check-out procedure.

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“Nice hotel but……”

We arrived at the hotel as a party of 13 travelling together. I was told that our booking wasn’t on the system. It was eventually found to be booked for 1 week later. There was a totally inflexible approach from the hotel. No room offered. Fortunately our party managed to fit us into their rooms. W… more

We arrived at the hotel as a party of 13 travelling together. I was told that our booking wasn’t on the system. It was eventually found to be booked for 1 week later. There was a totally inflexible approach from the hotel. No room offered. Fortunately our party managed to fit us into their rooms. We had paid for room and breakfast on original booking but still had to pay €144 euros pp for breakfasts. We had a couple of conversations and exchanged emails about the situation but nothing was resolved. In terms of the hotel, the room I ended up staying in had been booked for a guest who needed an adapted room to accommodate a physical disability. The room didn’t even have a handrail in the very tiny shower. If you need adaptations I would strongly suggest confirming by email that the room being offered is suitable. The shower hose was twisted and caused flooding of the bathroom when in use. This was reported but not resolved. The breakfast was extensive and really good. I cannot think of anything that someone might want to eat that wasn’t available except fried or poached eggs. The bacon wasn’t English style, more the American style crispy streaky. Service was efficient. The hotel bar is fairly small but has a good selection of drinks. Michael the server was especially helpful. The eating area in the bar was very small and didn’t really accommodate all the people who wanted to eat there. Food wait was variable with a 90 minute wait from ordering on one occasion. The food was really good when it did arrive. The hotel is handily placed for a supermarket, a couple of bakeries/cafes - it is easy to get alternatives to hotel food offerings if you have a budget. The train network is nearby but we used taxis or uber/bolt - there was usually enough of us the make it worthwhile. Would I stay there again….. probably not on principle due to their inflexibility but had I not had that bitter experience then maybe but there is a Premier Inn across from the hotel - you know what to expect!

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