Meliá Granada

“Semana Santa”

Outstanding service. Great food and facilities

“2 Nights Stay at the Melia Granada”

We booked 3 Melia Hotels for our Spain Holiday. Starting at Melia Castilla in Madrid the Melia Sevilla and finally Melia Granada before flying to Barcelona to the Sofitel Barcelona Skipper. We were really happy we chose to stay in a Level room and the Check in with Alexendra was efficient and infor… more

We booked 3 Melia Hotels for our Spain Holiday. Starting at Melia Castilla in Madrid the Melia Sevilla and finally Melia Granada before flying to Barcelona to the Sofitel Barcelona Skipper. We were really happy we chose to stay in a Level room and the Check in with Alexendra was efficient and informative, But it would have been really good if we were told at the time of check in that the AC was not going to be working. We were offered the option of a room facing the court yard or the street. We preferred to be looking out so we chose the one on the 6th floor 0619. When we went in to our room to change for the evening we noted that the AC was not coming on . it was hot and humid in the room. We raised this issue with Alexandra and it is then that she told us that the AC was going from heating to cooling and it takes 2 days to change the system over! We requested a fan and were told that all of them were in use ! I asked to speak to the Manage and Carmen came to us in the Lounge and brought up a printed piece of paper that said " Seasonal Air-conditioning" It did not explain what that meant, and her response was that we should have called and asked before we booked ! That is not good guest relations and it is inadequate disclosure. Both other Melia Hotels had working AC : both the days we were in Granada were hot up to 30 degrees and it was impossible to get a good night's sleep. opening the window led to significant street noise. The minibar fridge generated so much more heat that the bath room was cooler than the room !! The room was poorly designed. The bathroom was massive with a lot of wasted space and the room was small with no room for suitcases, or to be able to move around with out tripping over furniture or suitcases. one bedside table and 1 reading lamp but not on the other side ? ! The Level Lounge was an excellent space with a lovely ambiance, good food and drink offerings and cold and hot canapes in the evenings. The Level Breakfast with A la cart menu was exceptionally good: Andrea served with a smile The proximity to everything was an advantage. The price of the room was reasonable, but it did not make up for a dreadful night's sleep. The View of the Alhambra is beautiful at night but one can not rely on a view to compensate for a basic comfort of a hotel room. I would still recommend this hotel for the many positives and if one can then a Level lounge access room is what I would chose again.

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“Good hotel with great staff, but room design puzzling”

If you're a fan of the whole bathroom in the bedroom thing then you'll love this hotel. We'd booked a junior suite but, as so often, what we got didn't match images advertised. The sofa was in a tiny room of its own and the main room was an open plan bathroom/bedroom. This wasn’t what we were expec… more

If you're a fan of the whole bathroom in the bedroom thing then you'll love this hotel. We'd booked a junior suite but, as so often, what we got didn't match images advertised. The sofa was in a tiny room of its own and the main room was an open plan bathroom/bedroom. This wasn’t what we were expecting and I like the two to be separate. You could draw a thin curtain between them but that was just weird and made the bed area tiny. In addition we discovered, on going to bed, that the AC wasn't working - apparently, they only have it on during the summer. Hotel rooms are invariably warm and stuffy with windows that don’t open and we usually need a/c even in mid-winter northern Europe hotels, so it was quite surprising that a hotel in southern Europe was so restrictive. Opening the window the few inches available only let the street noise in. Needless to say, didn't sleep well. With both the issues of the bathroom in the bedroom thing and the lack of a/c, the staff were absolutely lovely. The next day we were moved to a better (though still weirdly laid out) room with a huge terrace and given a fan to help cool the room at night. Slept better and was therefore much happier. Although, when looking for somewhere to plug the hairdryer in near to a mirror, the only place in all the rooms/bathrooms of the suite was the tiny toilet. Bit of a design oversight. Staying in The Level entitles you to use the lovely upstairs lounge/bar and the outside terrace overlooking the Alhambra. Complimentary snacks and drinks are available all day, with the wine and tapas coming out 5-7pm. Nb as the terrace is quite small it does fill up quite quickly, and you’re not allowed to take drinks back to your room. We did try! Breakfast was decent with plenty of choice and eggs cooked to order. I can’t vouch for the main restaurant downstairs as we didn’t eat there. It’s probably great if you’re a carnivore but when we were there the only veggie option (at the end of a wealth of meat dishes) was – I kid you not - a roasted lettuce leaf. So: staff are lovely, breakfast is good, the hotel is clean and well-located and The Level privileges are a nice touch. If you can sleep with the drone of a fan or without a/c and you like your bathroom in the bedroom then you could do far worse than stay at Meliá Granada.

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“Could be better”

We are staying here now. Have booked The Level. Room is very small and the air conditioning is controlled centrally so stopping you choosing the temperature you require. At €920 for 3 nights I would like to decide myself what temperature to have. Room 512 on 5th floor is very noisy with bars outsid… more

We are staying here now. Have booked The Level. Room is very small and the air conditioning is controlled centrally so stopping you choosing the temperature you require. At €920 for 3 nights I would like to decide myself what temperature to have. Room 512 on 5th floor is very noisy with bars outside. The level lounge is also very hot so therefore uncomfortable. On the positive side staff are very helpful and the view from The Level lounge is spectacular.

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