Galaxy Hotel

“Kalamaki crossroads”

My previous experiences at this hotel were much better. It seems like pandemic had some side effects (this was a COVID hotel). On the website, I read the incorrect information that breakfast is served at the top. The rooms have been renovated. Slippers and a set of toothbrushes and toothpaste are p… more

My previous experiences at this hotel were much better. It seems like pandemic had some side effects (this was a COVID hotel). On the website, I read the incorrect information that breakfast is served at the top. The rooms have been renovated. Slippers and a set of toothbrushes and toothpaste are provided. There were 4 problems with the room I got - there was no key to the safe. The door to the terrace could not be closed, the light in the room did not work, and neither did the hairdryer in the bathroom. The receptionist offered me to move to another room the next day. I think it could have been coordinated, to prepare my room first, after 11 a.m., instead of wasting 3 hours, waiting for 2 p.m. to move. Breakfast is worse than a few years ago. All the time, 2 police officers were present at the hotel reception 24 hours a day. On the last night, the new, younger night receptionist, who seemed confused, told me that his colleague from the morning shift had not told him that I needed a takeaway breakfast because I was leaving early. Still, he said he would do it, and he wrote down the time he should call me to the room in the morning. Neither I got a call, nor the breakfast was ready. When I went down to check out, the receptionist did not have a reasonable answer why, in accordance with the agreement, breakfast was not prepared for me and why he did not call me. I think that he is not functional (able ) to perform the mentioned job, unlike the other, older night receptionist. I would like to mention that at the time I was staying in the hotel there were several free rooms. For this reason, then because I am staying in the hotel for the third time (2017,2018) as well as due to numerous inconveniences, I asked the receptionist who works in the afternoon shift if I could pay extra for 1 more day and stay 2, which means, pay for 4 days and stay 5. I think his reaction was not only surprising and unprofessional but also passive-aggressive. As an active tourist, I have had numerous benefits in terms of hotels, and I will mention only those related to Athens: in 2023, I received 1 free day at another hotel in Alimos after my stay, and in 2024, I also received a free day at the Brown Hotel in the Omonia area, with only 2 days spent. I am glad if I completed the deficit of information about the hotel's practices to the receptionist in order to motivate the guests to return to them. Even if someone is surprised, it is necessary that the reaction be reduced because we do not communicate as private acquaintances but as business associates. Because of all the above, it is clear that a realistic rating would be 2. Due to the satisfaction with the price offered by Alexandros, due to the fact that the receptionists are mostly professional and because I got a better room than the one I paid for, I will give a higher rating. I think that in this hotel it is best to be placed in the side part with a sea view

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