Athens Mosaico Suites And Apartments

“Great base in Athens”

My family of 5 stayed in a 2 bed apt and it was great. The apartment was clean, communication was very straight forward in terms of checking in etc. and the staff were exceptionally friendly. The roof top pool is an added bonus! If I were to be a stickler, I’d say the pool could do with a little re… more

My family of 5 stayed in a 2 bed apt and it was great. The apartment was clean, communication was very straight forward in terms of checking in etc. and the staff were exceptionally friendly. The roof top pool is an added bonus! If I were to be a stickler, I’d say the pool could do with a little refurb and perhaps pool towels could be included but that is all very minor in the bigger scheme of things.

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“Good clean hotel”

This is our second time at this hotel, which we picked for the rooftop pool option. Lots of positives … 1/ well maintained and very clean 2/ spacious option for families are available 3/ friendly staff 4/ nice pool A few improvement points … 1/ it’s strange to have a huge terrace, but no furnit… more

This is our second time at this hotel, which we picked for the rooftop pool option. Lots of positives … 1/ well maintained and very clean 2/ spacious option for families are available 3/ friendly staff 4/ nice pool A few improvement points … 1/ it’s strange to have a huge terrace, but no furniture… it’s hard to use is the are no sinners, tables etc 2/ the area where it’s located is a bit worn-down, but on a positive note then you are not straight in the touristic center, however you have to pass through areas with drug addicts if you want to walk back at night. We felt more safe just getting a taxi All in all it’s a good place to stay for families

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“Athens Mosaico Hotel... the good and bad”

Good and bad... The Good... the rooms were excellent, we had a 5th floor apartment, 3 bedrooms and 2 full baths and 1 half bath, a full kitchen and living room, wrap around deck outside, washing machine, plenty of room and storage, safes in each closet. Alexandra at the front desk was very good. S… more

Good and bad... The Good... the rooms were excellent, we had a 5th floor apartment, 3 bedrooms and 2 full baths and 1 half bath, a full kitchen and living room, wrap around deck outside, washing machine, plenty of room and storage, safes in each closet. Alexandra at the front desk was very good. She came up to the room to show us how to operate the washer and the A/C and got us an extra clothes rack for drying our wash. She offered apologies for the problems we had run into. Alexandra also was helpful in scheduling us our rides to the airport. Now the bad... First...the area around the hotel is very sketchy. It is not at all a comfortable place to walk around, and thankfully we did not have to go out at night. At check- in we were told the credit card system was down and not expected to be fixed for a couple of days. They wanted full payment in cash for our 3 night stay. We arrived after 5pm and did not have enough cash. We were told there was an ATM around the corner from the hotel, but our ATM withdrawals are limited daily. The manager was insistent that we pay in full. He spoke in Greek to Alexandra who had to deliver his demands to us. When we explained our situation to her, she was sympathetic. We had enough cash to pay for the first night, and the manager wanted us to pay the remaining 2 day balance the next day . We still would not be able to pay the full amount for the 2 days as we were heading out at 6am for a full day trip to Santorini and would not be returning until after 9pm, when the front desk is not staffed. Alexandra explained that to the manager. He didn't seem happy about it, but he finally agreed. We paid another 3rd on the third day. On our final day, we took the elevator down from the 5th floor to go out for breakfast and on coming back, Alexandra was at the desk, so we paid the remaining balance. At which point, she told us the elevators were broken. We had to walk up to our room, get our bags and carry them down to the lobby for our ride to the airport. We had 3 large, heavy bags, and 3 medium sized bags. Alexandra let us put the bags by the desk so she could watch them, while we climbed back up to the 5th floor to get the rest of our bags. It is not good service that they have only one person staffing the front desk, especially at check-out time. I am sure there are some people who would need assistance with their bags and the front desk clerk should not be the only person available to help them. Once we got all our bags downstairs, the elevator was repaired....LOL!

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