Mitsis Galini

“Lovely summer vacation”

We spend our summers at this beautiful neoclassical seafront hotel that is conveniently located and offers great service overall. The staff is professional, friendly, and always there to help. Looking forward to our next stay at Galini.

“A disappointing experience”

It's a shame as this hotel has so much potential! The exterior is lovely and the pools are really inviting. The ladies in the spa are fantastic and so great to have thermal pools! The location right by the sea is beautiful (although it is a little hair-raising crossing the road as the zebra crossin… more

It's a shame as this hotel has so much potential! The exterior is lovely and the pools are really inviting. The ladies in the spa are fantastic and so great to have thermal pools! The location right by the sea is beautiful (although it is a little hair-raising crossing the road as the zebra crossing is barely visible to the cars and they don't stop unless you are right in front of them). We decided to book after reading the reviews about the amazing staff, good food and seeing the photos of the pools, thinking that we didn't mind too much about dated rooms, but actually, this wasn't the right booking for us and we wouldn't go back. Unfortunately there is maintenance needed in many areas of the hotel - the rooms have signs of leaks, we killed over 15 mosquitos in our bathroom one evening (not sure how they were getting in when we barely opened the door to the balcony as there were so many outside). We were given mosquito plugs but they didn't help and it felt that perhaps they were getting in through the air conditioning. Other areas of the hotel are also tired and the main restaurant has no atmosphere - it's a large indoor room with lots of the blinds closed against the sun. The food was average and as there was a teenage summer camp also there at the same time, felt like we were eating at a high school canteen. We're happy to have salad and grilled meat or fish which are served here, but there was only ever 1 grilled meat option and 2x in 6 meals it was veal liver which isn't something we're very keen on. Very much felt like they were supplying quantity over quality. Apparently there was another restaurant but when we went there to ask about it, no staff would speak to us and we didn't manage to find out any more. As a couple of other people have mentioned, the food was repetitive and there wasn't much care taken over presentation. We've seen so much better in other hotels at a similar price. Also, the staff pouring water never asked if we wanted any other drinks. I imagine you could ask for other things, but it was a bit of a theme that there was almost no information about anything unless you asked for it. The teenagers on their summer camp were teenagers and having a fantastic time, but it did mean that they were running around shouting in the evening, climbing over balconies and not really aware of their impact to other guests. We struggled to sleep with all the noise and when I asked about this at reception, we told that these camps were a regular thing and there were supervisors - if there was a problem, we could call security. Totally understand that the supervisors can't be everywhere as there were so many kids, and the kids were there to have fun, but this was not the relaxing experience we were looking for when booking... and definitely not at a 5* hotel. We didn't manage to sit around the pool as the loungers were reserved before 7am. We went down to the beach where there were loads more loungers, but all in very badly kept grounds full of cigarette butts, ring pulls, scrubby ground, loungers with holes in them and dirty drinks tables. Very little landscaping or attempt to make the area attractive. I think this wasn't the hotel for us as we had been hoping for a child-friendly but not overrun hotel (we were with our own teenagers), that was restful and where we would feel a little spoiled at the end of our holiday. We love our food, but the selection didn't have much variety from meal to meal, so for us, meals were a disappointment, the facilities were a disappointment and it didn't have the relaxing atmosphere we were looking for. Our tips for anyone going would be to get up very early to reserve a lounger by the pool, bring your own entertainment, ask the staff if you want something (don't wait for anything to be offered as you could be waiting a long time) and bring lots of bug spray.

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