Hilton Huizhou Longmen Resort

“Ok ~5 year old hot springs hotel in large Fuli development”

This isn’t a bad choice for a quick Shenzhen getaway - easy drive/just off highway, somewhat more nature around and the hot springs if you’re into that… However, a couple of heads-ups: - The hotel itself is in fine condition after a 2017 opening, but it’s starting to show its age…our suite was fine… more

This isn’t a bad choice for a quick Shenzhen getaway - easy drive/just off highway, somewhat more nature around and the hot springs if you’re into that… However, a couple of heads-ups: - The hotel itself is in fine condition after a 2017 opening, but it’s starting to show its age…our suite was fine, but you could tell the sheets, tiles, corners of the room could use a bit deeper cleaning. Suite upgrade was quite nice though - good view out to the nearby hills and the stream area behind it. Lots of space as you’d expect. Hot tub on the deck at night was quite nice. - The surrounding Fuli development looks like it is continuing to proceed (apartments, commercial, etc), but also facing occupancy challenges in some areas. Regardless some decent landscaping that you can walk around; also an “ancient village” (maybe dating to pre-pandemic days?) with some restaurants and stuff. - Didn’t have a working international credit card POS: If that doesn’t say something about China in 2022….had a special Hilton offer on a foreign card I wanted to use, and ended up not being able to. Just…wow…Hilton….US chain hotel is the one place you’d think would still have that. Hotel was apologetic about it, but unable to resolve. - Breakfast was a good range of choices, though quality of some things like bread weren’t great…also surprising busy for a normal Sunday. Lounge was closed, but lobby bar offered a happy hour - food choices limited, alcohol seemed to consist of Qingdao bottles and maybe there was a wine but I didn’t have the guts to try :) Wouldn’t be surprised if we go back at some point (it was quite cheap too)….not the most exciting, but at least an ok city break.

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“Needs improvement ”

We had a large function for work. The catering ran out, so a lot where left very disappointed. The bar was closed the one night and the following night was pure chaos. Waited 30 minutes for a drink and eventually had to cancel the order. The hotel itself is ok, but the rooms need attention. Bathrob… more

We had a large function for work. The catering ran out, so a lot where left very disappointed. The bar was closed the one night and the following night was pure chaos. Waited 30 minutes for a drink and eventually had to cancel the order. The hotel itself is ok, but the rooms need attention. Bathrobe was torn, TV broken, mini fridge empty.

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“Hilton only in the name”

Ok so let's start with positives.The hotel grounds are nice,pool is good,hot springs are beautifully designed and very relaxing,the room was really spacious,bed enormous and comfy,balcony had a fantastic view and it was quiet,which is what you want when you travel to the countryside.Also,there is a… more

Ok so let's start with positives.The hotel grounds are nice,pool is good,hot springs are beautifully designed and very relaxing,the room was really spacious,bed enormous and comfy,balcony had a fantastic view and it was quiet,which is what you want when you travel to the countryside.Also,there is a plethora of local restaurants right outside offering delicious Hakka food(dont expect anything fancy,they are very simply but dont let the looks deceive you).Hotel has no restaurant to speak of. Negatives:Ground are littered(rubbish pile under a public staircase),poolside is not tidied up in the evening so used up towels etc lying around in the morning,breakfast tables outside were very dirty,breakfast itself was pathetic with hardly any Western options available and Chinese food sub-standard in comparison to even Chinese hotels,not to mention upscale int.ones,no cups/cutlery/salt and pepper or.sugar on the tables,NOTHING,you have to get everything yourself.Its not a hassle,just strange seeing as it's Hilton.No choice of teas,only a huge hot drink machine serving extremely strong black tea,juice did not taste fresh,more like cordial,no fresh bread only toast,etc etc It was very busy but tables did not get cleaned quickly.Not a single smile from any staff,receptionist didnt speak English(at Hilton?!)and ignored me even though the room was booked in my name and paid by me.Even though this is supposed.to be a non smoking hotel,guests smoked inside the reception hall(staff saw but didnt act),in the lifts and in the rooms,I know thid because our room stunk of cigarettes when we entered(not what you want when booking a non smoking room ans staying with a small baby).No social distancing,no masks worn by guests,staff didnt enforce any of it,very surprising because the virus is still out there..Now about the room-dirty.We had to ask for it to be cleaned again.Crumbs all over the floor,very visible,bit of fruit and a wrapper in the shower!Baby cot was simply disgusting,I cant believe a Hilton would offer anyone that,very disappointed.Luckily we got a different one after requesting it.No teaspoons(am I supposed to use my finger to stir my tea??),no.slippers until asked for,but toothbrushes and other disposable items which shouldn't be there according to Guangdong regulation,were there!This hotel is a Hilton only in the name,the management and service are well below standard.I felt like I was staying in a local Chinese hotel pretending to be upscale but without any of the customer service or attention to detail.Very sad because the location is really nice and it could be a wonderful place to stay. To sum up, it's ok for a night if you don't have high expectations, lovely hot springs, don't bother with food.

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