Sheraton Amsterdam Airport Hotel And Conference Center

“Average hotel.”

Clean and comfy room. We stayed here on our way to Split and again returning from Croatia. Food available in both restaurants were mediocre and the menu was limited. ( We are going to the Hilton tonight for a meal!) The breakfast last stay was underwhelming and for the price, disappointing. If I ca… more

Clean and comfy room. We stayed here on our way to Split and again returning from Croatia. Food available in both restaurants were mediocre and the menu was limited. ( We are going to the Hilton tonight for a meal!) The breakfast last stay was underwhelming and for the price, disappointing. If I can blag a nice cup of tea we may well wait until the KLM lounge for complimentary food, can't be any worse, and cheaper.

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“Almost perfect”

Everything was almost perfect, except the experience I had when checking-in with Merel. We had booked the Deluxe room with twin beds. I politely requested for a deluxe room with a single big bed, if available, since our baby sleeps with us. If there weren’t any available, it wasn’t a big deal. Bu… more

Everything was almost perfect, except the experience I had when checking-in with Merel. We had booked the Deluxe room with twin beds. I politely requested for a deluxe room with a single big bed, if available, since our baby sleeps with us. If there weren’t any available, it wasn’t a big deal. But how she relays information to me, it seems like she lies a lot, or sounds very sure despite not knowing the facts. 1. She implies that my booking class for the deluxe twin bed is lower than a deluxe room with one big bed. This irked me because I know the price for both rooms is the same, and they are both deluxe rooms. She goes on to explain to me what twin bed means. I expressed disagreement, she went to the back room, seemingly to confirm. 2. She came back, didn’t admit to anything, and proceeds to tell me that unfortunately, there wasn’t any single beds available. She went to the back room again. 3. Then she told me that she had “upgraded” me to a room with a single bed. I was tired and wasn’t in the mood for any BS. If she had told me she didn’t want to help me, it would’ve been better than to go about this whole spiel of how the room I booked is the lowest of the lows, and how she had to UPGRADE me to the room I politely requested for. (despite being exactly the same room type). I totally wouldn’t mind if she told me she wasn’t sure, or she had to check, but the fact that she constantly makes things up as she goes, and rolls with it, and doesn’t admit to anything, gets to me. That aside, the hotel was modern, clean and spacious. The staff (almost all) were great, shout out to Baassam and Abigail for taking care of us during breakfast, and also the staff at the bar when we dined it the night before. Food was really good.

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“Could do better”

Booked 2 rooms in my name but was not allowed to check in both rooms since the other party was not around yet. Merel the check in staff said I need to write an email and asked permission from her supervisor. I asked if they can just check in by saying my name? Nope not allowed as she needed their p… more

Booked 2 rooms in my name but was not allowed to check in both rooms since the other party was not around yet. Merel the check in staff said I need to write an email and asked permission from her supervisor. I asked if they can just check in by saying my name? Nope not allowed as she needed their passports. Then she began teaching me how to write the email😅. I was tired from the trip. Just wanted to get a shower and rest. Told her fine. I will come back down when my son arrives. She offered me breakfast and when I said breakfast is included in my room She said nope it is not included. I said I will show you my booking. Only then she agreed that I have breakfast included. She could just have said.. Let me double check.. I have booked multiple rooms for my family many times and checking in and paying for them were never a problem even if the other parties are coming in later. Why such a hassle? Is this a Marriot policy? Or was Merel inexperience or stereotyping by my ethnicity/passport? When my son arrived he requested to change from a twin room to a king/one big bed since he has a toddler. She said cannot change as we book twin and she said twin-2 separate beds😅. After my son made his point,she began by saying all king beds are booked. Then abruptly said I might be able to get you an upgrade with a king bed. Ok Merel thank you. I hope you will do well next time. No offense meant. Sheraton is such a good brand and had always stayed mostly at their airport hotels. In contrast breakfast staffs were very helpful especially Bassam the supervisor. We chanced upon him teaching all his staffs how to serve etc. Offered us juices/ginjer shots. Very courteous and polite. Thank you so much Basam for a wonderful experience at Stripes. Ended well because of all the staff at Stripes breakfast time.

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