Hotel Indigo The Hague - Palace Noordeinde By Ihg

“Old-style quality.”

Old-fashioned old-school hotel in a quiet area; lots of quality restaurant within minutes and the tourist sites only a little further - very walkable. The building used to be a bank so the old safes now become room fridges, lots of polished wood and gold door knobs etc. Very friendly and knowledg… more

Old-fashioned old-school hotel in a quiet area; lots of quality restaurant within minutes and the tourist sites only a little further - very walkable. The building used to be a bank so the old safes now become room fridges, lots of polished wood and gold door knobs etc. Very friendly and knowledgeable staff - special mention for Christos who went way beyond all expectations when I arrived early but wanted a room anyway.

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“Nice and central but at times condescending staff”

This hotel is very central right opposite the royal palace. I’d booked a car park space as they only offer 3 but when I arrived a member of staff was parked in my allotted space, so had to park next to the dustbins. Check in was ok no upgrade was offered but I was told that they would give me a m… more

This hotel is very central right opposite the royal palace. I’d booked a car park space as they only offer 3 but when I arrived a member of staff was parked in my allotted space, so had to park next to the dustbins. Check in was ok no upgrade was offered but I was told that they would give me a mini bar for my stay (this never happened) Our room was large enough but smelt like someone had been smoking in there (we don’t smoke) so a gentleman came up with air freshener and we opened the windows. The mattress moves in the night and the bedsheets are not large enough to fit the bed. Breakfast has lots of choices but first morning it’s not explained by anyone how it works 🤷🏻‍♀️ I asked for a teapot to be told they didn’t have any ( Dutch just put teabag in cup).. On our second morning I was asked if I wanted a hot drink by MILLY I explained I only drink tea from a teapot and sadly the hotel hasn’t got any, next morning there’s MILLY with a lovely little teapot BIG CLAP FOR MILLY. I had a email the day before we arrived saying that the hotel bar/restaurant was closed at 15hrs due to a refurbishment that was happening so no night cap there, it might’ve been better to have been advised earlier then I would have had the opportunity to change hotels. At times it seemed that the staff though they were doing you a favour by letting you stay there, which sadly I won’t

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“Did not meet expectations... strangely.”

I really wanted to like this hotel, I really did. And there is absolutely nothing wrong with it! Decent location, close to (expensive!) shopping and restaurants, excellent service at the reception desk, comfortable bed, clean... So why the three stars? The whole hotel just felt... cold, austere an… more

I really wanted to like this hotel, I really did. And there is absolutely nothing wrong with it! Decent location, close to (expensive!) shopping and restaurants, excellent service at the reception desk, comfortable bed, clean... So why the three stars? The whole hotel just felt... cold, austere and impersonal. It is not a place to make a guest feel at home, but it is clearly a business and you are a short-term customer. The precisely placed and calculated decor, hard floors and chilly air add to the feeling. Breakfast is ok, some charm in the intimate serving room, but selection was somewhat limited. Like I said, nothing _wrong_ at all, but the hotel did not charm me or make me truly relax. And that is somewhat important.

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“Not a 4-star hotel”

Far from a 4-star experience. Staff in reception is junior and cant answer even simple questions around the facilities of the hotel. Breakfast is served in a nice location and is generally OK, but eggs are over cooked and cold. Gym is located in another hotel 3-4 min walk, a bit below standard hote… more

Far from a 4-star experience. Staff in reception is junior and cant answer even simple questions around the facilities of the hotel. Breakfast is served in a nice location and is generally OK, but eggs are over cooked and cold. Gym is located in another hotel 3-4 min walk, a bit below standard hotel gym and with no possibility to shower so not the best option to have to walk in gym clothes outside after the workout. Great location, but as mentioned not a 4-star experience

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