Hotel Savera

““Exceptional Hospitality and Outstanding Service – A Ten-Star Experience at Savera””

I had an exceptional stay at Savera from January 29 to March 27, and I can confidently say it deserves ten stars. From the moment I arrived until my departure, the front office team, led by Jenny, demonstrated outstanding professionalism, warmth, and efficiency. Every interaction was handled with g… more

I had an exceptional stay at Savera from January 29 to March 27, and I can confidently say it deserves ten stars. From the moment I arrived until my departure, the front office team, led by Jenny, demonstrated outstanding professionalism, warmth, and efficiency. Every interaction was handled with genuine care, making my extended stay both comfortable and truly welcoming. Jenny leads by example, and this is clearly reflected in the team’s coordination, responsiveness, and attention to detail. I had the opportunity to observe how well she trains her team—new staff members are guided exceptionally well, and the second line of staff is highly capable, confident, and well equipped to manage operations independently, even during her absence. She consistently provides constructive feedback, and it is equally impressive how efficiently the team manages during her day off on Sundays. Special appreciation to Lakshmi, Arunkumar, Yasmin, Kadher (whose support during night hours is commendable), Prakash, Anbu, and Nandita for their professionalism, consistency, and courteous approach. A special mention to Yasmin for her courteous, calm, and professional approach, which consistently contributed to a smooth and pleasant front office experience. I would also like to specially recognise Lakshmi and Arunkumar for their dedication, professionalism, and consistent support. Both demonstrated a strong sense of responsibility and a proactive approach in handling guest requirements, ensuring that interactions were efficient and welcoming. Their positive attitude and willingness to assist at all times made a noticeable difference to the overall guest experience. I would also like to acknowledge that there may be other team members whose names I have not captured, but whose contributions are equally valued and appreciated. The dining experience at Savera is truly remarkable, with each restaurant offering its own distinct identity and flavours. Piano Restaurant provides an excellent dining experience, especially at breakfast, where Kumar and Rameeza warmly welcome guests each morning with attentiveness and genuine hospitality. The team manages resources efficiently while consistently delivering delicious, high-quality food in a clean and well-organised environment. Despite the current global challenges affecting food preparation, particularly gas supply issues arising from the situation in the Middle East, the team showed remarkable adaptability by continuing operations using alternative methods such as wood-based cooking, without compromising on quality. A special mention must go to Venmathi and the other chefs for their dedication, consistency, and skill in preparing high-quality food. Their efforts behind the scenes are clearly reflected in the taste, presentation, and overall standard of the dishes. I would also like to recognise every member of staff in Piano, including those not mentioned individually, as their teamwork plays an equally important role in maintaining excellence. Malgudi Restaurant stands out for its authentic vegetarian cuisine and for beautifully celebrating festivals throughout the year with special dishes, bringing diverse and traditional flavours to guests. Each visit offers a unique and enriching culinary experience. I would also like to appreciate all the chefs and service staff at Malgudi, including those not individually named, for their dedication and contribution. The Brew caters to all sections of society with a wide variety of food options, while the two bars offer an excellent selection of high-quality Indian and imported beverages. Each outlet has its own unique identity, yet all maintain consistently high standards. The housekeeping team deserves special recognition for maintaining excellent standards of cleanliness, hygiene, and room readiness across the hotel. Under the supervision of Santhosh Balaji (Head of Housekeeping), with strong support from Prabhu (Assistant Manager) and Kamruddin (Assistant Manager) managing all ten floors efficiently, the team ensures that guests experience comfort and consistency at all times. Their behind-the-scenes efforts are truly invaluable. Balaji, along with the maintenance and fire safety teams, plays an important role in ensuring a safe environment within Savera. I would also like to acknowledge the security team, led by Ex-Army officer Asokan, for their disciplined and professional approach in ensuring the safety of every individual entering and leaving the hotel. Their presence provides reassurance and contributes greatly to a secure environment. Special appreciation also goes to the drivers and staff who assist with guiding and parking guest cars with utmost professionalism. Their courteous and organised approach creates a positive first and lasting impression. Savera also offers excellent facilities, including a swimming pool, gym, beauty parlour, and outstanding physiotherapy services led by Dr Vijay and his dedicated team of physiotherapists and trainers. I would also like to appreciate Sneha, whose customer service skills and expertise in nutrition are exceptional. This reflects a strong commitment to health, well-being, and overall guest care. I would also like to make a special mention of Vanitha (DGM), whose support and guidance were invaluable in helping me choose Apollo One Hospital for my medical treatment. Her assistance and concern reflect the genuine care and extended support provided by the Savera team beyond regular hospitality services. What truly sets Savera apart is its ability to cater to everyone—both Indian and international guests—with comfort, safety, and all-round excellence. Front office, food services, housekeeping, security, health and safety, and all support teams work seamlessly together, forming the backbone of a truly exceptional guest experience. What truly stood out throughout my stay was the consistently excellent customer service delivered with a genuine smile by every member of staff. This warmth, positivity, and readiness to assist created a truly welcoming environment and made my stay even more memorable. Jenny and her team clearly reflect and uphold the vision of Nina Reddy. Her leadership is visionary and deeply rooted in maintaining quality, consistency, and guest satisfaction across all areas of the hotel. Her ability to anticipate challenges, adapt swiftly to changing circumstances, and ensure continuity in service standards reflects exceptional foresight and strategic leadership. It is also evident that she has cultivated a culture where excellence is not just expected but consistently delivered, with every department contributing towards a shared goal of guest satisfaction and organisational growth. Under her leadership, Savera continues to strengthen its reputation not only locally but also among international guests, positioning itself as a destination known for reliability, quality, and all-round hospitality. Jenny also maintains excellent working relationships across all departments, fostering collaboration, mutual respect, and a positive working environment. This strong sense of teamwork across all teams plays a vital role in ensuring that Nina Reddy’s vision is consistently delivered through a unified and high-quality guest experience. At the same time, it is important to recognise that this level of excellence is made possible by the collective efforts of every member of staff. Each department and every individual contribute equally in upholding the standards and values of Savera, and all deserve appreciation for their dedication and commitment. Despite the global challenges affecting food preparation, Nina Reddy’s swift and effective decision-making in implementing alternative cooking methods ensured that standards were never compromised. This reflects her foresight, adaptability, and unwavering commitment to excellence. I would also like to extend my sincere appreciation to Kumar, the General Manager, for his untiring efforts, strong supervision, and dedication in ensuring that high standards are consistently maintained across all departments. His leadership provides a strong foundation for the team and supports the smooth functioning of the hotel. Overall, Savera stands out as a place for everyone, where every guest feels valued, safe, and well cared for under its well-known name. Every department was excellent, and even though I may not have mentioned every individual by name, all deserve equal appreciation and recognition for their contribution. I now consider Savera as my home away from home and my favourite destination. To me, Savera represents Service, Attention to detail, Value, Excellence, Reliability, and Authentic hospitality—qualities that are consistently delivered across every department. Highly recommended—this experience undoubtedly deserves ten stars. Radhakrishnan London, UK

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