Ibis Styles Bali Legian

“Kamar nyaman dan bersih”

Amazing stay! The room was clean, the bed was comfortable, and the staff was very friendly. Great location too. Highly recommended!

“Comfortable and convenient”

The room was clean, and the bed comfortable, apart from the high pillows. Did ask for flatter pillow, but didn't have any, so purchased my own. The pool was good for length swims, and no problem getting a sun lounge. Although a few could be replaced, as old style and uncomfortable. The staff at ch… more

The room was clean, and the bed comfortable, apart from the high pillows. Did ask for flatter pillow, but didn't have any, so purchased my own. The pool was good for length swims, and no problem getting a sun lounge. Although a few could be replaced, as old style and uncomfortable. The staff at check in were amazing, and went out of their way to help. Loved the location, as not far to walk to bars, and the beach. Just walked through the Melasti hotel across the road to the beach. Things to improve on, make sure no mould around aircon, (did get it cleaned), and the mattress protector is not badly stained. Have some lower pillows for people who can't use high pillows.

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“Close to everything”

Basic queen bed, tv, bathroom with bidet sprayer, mini fridge, AC. The floor gets damp in the morning, they have daily room cleaning and you can get laundry done for a price. This place is about 7 mins walk to Legian beach, restaurants, massage, pharmacy, karaoke, shopping and money changer. They a… more

Basic queen bed, tv, bathroom with bidet sprayer, mini fridge, AC. The floor gets damp in the morning, they have daily room cleaning and you can get laundry done for a price. This place is about 7 mins walk to Legian beach, restaurants, massage, pharmacy, karaoke, shopping and money changer. They also have airport pickup/drop off.

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“Poor Customer Service Experience”

I came and room was not ready, waited until past 2pm, still not ready. When a room (next to mine) was ready, it was given to guests came after me. I asked and was always given answer "5 minutes". I asked for extra towels. Staff delivered with a comment,"You know you can use towels we already provid… more

I came and room was not ready, waited until past 2pm, still not ready. When a room (next to mine) was ready, it was given to guests came after me. I asked and was always given answer "5 minutes". I asked for extra towels. Staff delivered with a comment,"You know you can use towels we already provided on your bed, As if I don't know the obvious, first traveller. Breakfast buffet selections were underwhelmed & limited, food not tasty. I paid half price for my kid 12yo. When I explained & shared my experience that I never had to pay as age 12 and below were always free. Staff didn't acknowledge, instead 5-mins later, she printed out the policy and circle it, trying to prove her point, being defensive. I asked why did she print it, I already accepted, didnt make any scene and paid straight away. She couldnt answer and forced me to take the paper. I have been loyal Accor customer staying with Accor for over 10 years, this is the first uncomfortable experience. I have stayed in different countries with Accor, different brands from Ibis, Ibis Styles, Novotel, to Mercure/Grand Mercure. I have been satisfied with the level of hospitality and staff's guest service. This is the first time I was not being acknowledge as a guest. I don't recommend staying in this hotel if you expect Accor's service standard are not consistently maintained.

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