Maya Sanur Resort & Spa

“Okay but nothing special”

It is hard to be critical of a place when the staff are so kind, friendly and go out of their way to assist. There were however a few issues that we fed back privately to the management. I wouldn’t class this as a 5 star resort. The building is like a big concrete apartment complex and the wh… more

It is hard to be critical of a place when the staff are so kind, friendly and go out of their way to assist. There were however a few issues that we fed back privately to the management. I wouldn’t class this as a 5 star resort. The building is like a big concrete apartment complex and the whole place lacks that special Balinese atmosphere that we love. The whole place felt a bit cramped and closed in. It seemed very busy around the dining and pool area. I did find it odd that in a place where it is daylight at 6am and 25-26 degrees, you were not allowed to use to the pool until 0800(some people choose to disobey this though). Food was okay but nothing to write home about. We had a room on the 4th floor with a nice garden view. The room wasn’t as private as described on the website and people would be able to see into your room from other balconies if they tried. It was however, very spacious, clean and comfortable. There is a ‘smoking area’ behind the front bar and between the pool and main restaurant(I accept this is Bali & I wont begin to tell you how much I detest breathing in other peoples smoke!). But, if all of the above doesn’t bother you then go for it.

less

“Disappointed”

Not sure how this hotel gets 4.5 stars. We only just returned from our stay there. We had a heavenly pool suite. The room was dark and the pool cold. A waste of our money really. No sunshine. All communication goes through what's app.... really. Breakfast ordinary. Staff pleasant and helpful. All o… more

Not sure how this hotel gets 4.5 stars. We only just returned from our stay there. We had a heavenly pool suite. The room was dark and the pool cold. A waste of our money really. No sunshine. All communication goes through what's app.... really. Breakfast ordinary. Staff pleasant and helpful. All outdoor upholstery grubby. Not enough pool chairs in the sun. Whole hotel a bit of a wind tunnel. Would not go back. Room clean and tidy

less

“Disappointing”

Pretty hotel, good location & decent breakfast but not the customer service we have become accustomed to with hotels in the Middle East. Not willing to go the extra mile for guests. We arrived a few hours early and had notified the hotel that we’d need an early check in. But this was not accommodat… more

Pretty hotel, good location & decent breakfast but not the customer service we have become accustomed to with hotels in the Middle East. Not willing to go the extra mile for guests. We arrived a few hours early and had notified the hotel that we’d need an early check in. But this was not accommodated. Our flight home wasn’t until 7.30pm so we asked for a slightly later check out but they wanted to charge us in excess of £230 for 3 hours and unwilling to give us even one hour extra to check out. We were also notified about a complimentary afternoon tea but this was a very basic offering of tea, fried cassava and a traditional sweet. Hardly worth making the effort to go down for. Labels were up for other items but none were actually available. Found a large spider and several mosquitoes in the room. It was my daughter‘s birthday so had prior to arrival requested for them to make this special for her, all we got was a small slice of cheesecake left in our room with no birthday message or anything. Highly regret not booking the Intercontinental which was a similar price point.

less