Horison Ultima Bekasi

“Big time for spa improvement”

This is usually a my go-to hotel everytime I go back home. Nice location as it is integrated with a legendary mall for locals. Abundant options of food and bakeries in that mall, making it very convenient for travellers. Staff are all awesome. My check-in was smooth, the lady in reception was v… more

This is usually a my go-to hotel everytime I go back home. Nice location as it is integrated with a legendary mall for locals. Abundant options of food and bakeries in that mall, making it very convenient for travellers. Staff are all awesome. My check-in was smooth, the lady in reception was very friendly and polite. I chose a non smoking room and, usually, it is on the other side of the building where you will need a ‘transit’ on the 6th floor, walk pass the bridge, then take another lift to your own room. I notice that staff might consider you as a ‘regular’; which means that they assumed that you’d know where you’d have to go, which in this case, not quite correct. The fact that we have to take another lift to our room is quite confusing, although, it is done for our own security (access to these floors is only possible with your room key). Several mornings staying there, I met some confused people who didn’t know where they had to go as they have to ‘transit’ first. The room, especially bathroom, is clean but very dated; understable as this hotel is one of the oldest in the area. Some international TV channels are provided (thank God!). There are safe deposit box (not working in my room), slippers, 2 bottles of water, basic toiletries, a working fridge and bins; also standard laundry service (I didn’t check the prices). Water pressure is alright, but we have to be careful as the temperature is very temperamental and is mainly very hot. Plenty to choose for breakfast and, during my stay, staff worked very hard to keep refilling the empty stations. However, there are less options for foreigners as they only have coffee, tea, juices, cereals and breads. This hotel is a destination for family staycation, so naturally breakfast will be a little bit challenging in the weekends for solo travellers as hotel only sets the table for four or more. But as long as staff is fast to clear up the table and refill the empty stations, guests will be alright. I did try its spa after checking out and, although the staff is very nice and polite, the inside needs a lot of TLC. There is no clean towel, bathrobe, slippers etc. ready inside the room, it is very clear that the spa is normally empty and the management is not bothered to pay a little bit attention. Massage room has a bathtub and shower that needs a lot of rubbing and cleaning; it looks so filthy that you would not want to put your body inside it. I expected that it would use same standard of toiletries, but NO, it is just some cheap shower gel and shampoo; even the towel was thin grey rather than soft sparkling white; nothing screams spa out of it. And although water pressure is good, the water was scalding hot even though it was in COLD. In short, big homework for the management because not everybody wants to have massage in their own room and the spa is just so filthy and disappointing, so NO, I’m not coming back to use its spa 😅

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