Description
Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a hot tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.. Featured amenities include a 24-hour business center, express check-in, a… more
In the heart of Surabaya, JW Marriott Surabaya is within a 5-minute drive of Grand City Surabaya and Surabaya Plaza Shopping Mall. This family-friendly hotel is 2.1 mi (3.3 km) from Tunjungan Plaza.. Distances are displayed to the nearest 0.1 mile and kilometer. Tunjungan Plaza - 0.6 km / 0.4 mi BG Junction - 0.7 km / 0.4 mi Grahadi - 1.2 km / 0.8 mi Joko Dolog Statue - 1.5 km / 0.9 mi Dyandra Convention Center Surabaya - 1.7 km / 1.1 mi Sharp Bamboo Monument - 1.8 km / 1.1 mi Surabaya Youth Center - 1.8 km / 1.1 mi Taman Hiburan Rakyat - 1.8 km / 1.1 mi Hero Monument and November 10th Museum - 1.8 km / 1.1 mi Heroic Monument - 1.9 km / 1.2 mi Surabaya Grand Mosque - 1.9 km / 1.2 mi Grand City Surabaya - 2.1 km / 1.3 mi Gereja Perawan Maria Tak Berdosa - 2.1 km / 1.3 mi Balai Pemuda - 2.1 km / 1.3 mi Surabaya Plaza Shopping Mall - 2.2 km / 1.4 mi The preferred airport for JW Marriott Surabaya is Surabaya (SUB-Juanda) - 19.9 km / 12.4 mi . Near Tunjungan Plaza.
Enjoy international cuisine at Pavilion Restaurant, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge.
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- Other
- Air conditioning
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Tumble dryer
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Entertainment
- Aerobics
- Computer room
- Dance hall
- Disco / DJ
- Entertainment
- Shops in hotel
- Parking
- Nearby parking
- Parking
- Valet parking
- Smoking
- Smoke detector
- Smoking area
- Wi-Fi
- Complimentary Wi-Fi
- Services
- 24-hour gym
- Banquet and event room
- Barbecue
- Breakfast in bed
- Café
- Car rental
- Cash machine at the hotel
- Coffee machine
- Conference centre
- Currency exchange
- Garden
- Hair dryer
- Hair salon / beauty centre
- Hairdresser / Barber
- Iron
- Luggage storage
- Meeting room
- Microwave
- Newspapers
- Picnic area
- Private check-in / check-out
- Room service
- Safe
- Sale of tickets
- Security
- Serviced office
- Sun terrace
- Terrace
- Towel service
- Wedding service
- Children
- Babysitting service
- Game area
- Kids' audiovisual material
- Kid´s club
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Snack bar
- Restaurants
- Barbecue / grill
- Breakfast buffet
- High chairs
- Restaurant guide
- Rooms for events / banquets
- Swimming pools
- Children’s pool
- Outdoor pool
- Poolside parasols
- Poolside sun loungers
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Turkish bath
- Activities
- Bike rental
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Deposit:
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- General
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- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 1318 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Surabaya
Showing 5 featured reviews out of 1318 TripAdvisor reviews
Q
Quest56720695537
19/04/2026
“Exceptional Service and Heartfelt Hospitality”
This place is honestly way more than 5 star.It was an incredible experience. Every single person on the staff was so helpful, genuine, and kind. You can really tell they care, and I appreciated every one of them. A massive, special thanks to Ivana. She was so sincere and went out of her way to hel… more
D
Dan O
Houston, Texas
11/04/2026
“Top notch hotel in Surabaya”
The JW Surabaya is a fantastic hotel. Rooms are spacious and well appointed, great restaurants, fitness area, and executive lounge. The staff are very friendly and willing to help with anything you need. I highly recommend breakfast in the Pavilions restaurant with their huge selection of local, A… more
B
bagus p
09/02/2026
“Great stay for Marriott Bonvoy Member”
Good location near Tunjungan Plaza mall, you can walk 5 minutes to the mall compared to driving that can take 15-20 minutes depends on the traffic. Nita is really helped me a bunch during my stay by confirming and helping me to upgrade one of my room as Platinum Member. As Platinum Member I also … more
P
Patrick E
31/12/2025
“NEW YEAR 2026 GALA PARTY”
Food quality - 100% (meats were hot!) and wonderful selection of deserts Entertainment - 100% Overall Security - 100% Management Performance - 100% Live Entertainment - 100% Overall satisfaction:100% "A cut above" "the rest" (!!) NOBODY WANTED TO LEAVE (unless they were exhausted!) Happy 2026!
M
Meander697816
South Korea
31/12/2025
“Refined Luxury and Outstanding Hospitality at JW Marriott Surabaya”
I had a truly wonderful stay at JW Marriott Hotel Surabaya — it’s one of the best luxury hotel experiences I’ve enjoyed in Indonesia. The hotel’s prime location in the heart of Surabaya’s business and shopping district made it incredibly convenient for exploring the city and accessing nearby attrac… more
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