Hilton Garden Inn Dublin City Centre

“Great hotel in a fabulous location”

Hilton’s always have comfortable beds and pillows and this was the case at this hotel. Clean room & bathroom. Nice fresh fluffy towels & a fridge. Perfect view over the river Liffey. We were given 2 small bottles of water at checkin as complimentary which would have been nice to have been replen... more

Hilton’s always have comfortable beds and pillows and this was the case at this hotel. Clean room & bathroom. Nice fresh fluffy towels & a fridge. Perfect view over the river Liffey. We were given 2 small bottles of water at checkin as complimentary which would have been nice to have been replenished during our 3 night stay. Also, no biscuits in the room and inconsistent coffee and tea replenishments. We didn’t have breakfast at the hotel.

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“Nice hotel - poor dining experiences”

We stayed at this hotel for a concert 22/4/24 we had a slight oversight with booking breakfast for 1 of the rooms so we paid for the added breakfast at reception on check in The rooms are spacious clean quiet comfortable and warm beds and pillows very comfortable bathroom really clean with love... more

We stayed at this hotel for a concert 22/4/24 we had a slight oversight with booking breakfast for 1 of the rooms so we paid for the added breakfast at reception on check in The rooms are spacious clean quiet comfortable and warm beds and pillows very comfortable bathroom really clean with lovely classy crabtree and Evelyn products. Dining however was a complete nightmare I ordered the burger on the menu; the menu stated what was included on the burger (ballymaloe relish) I asked the waiter several times to confirm the burger did not contain mayonnaise (as I am allergic) he confirmed it didn’t. When the burger arrived (after quite a long time after ordering) it contained mayonnaise but on top and underneath, luckily I checked before taking a bite, after making staff aware the meal was replaced and a free drink given however allergies are very serious and need to be taken seriously and not only could this blunder have made me very ill it also meant the delay with my meal caused my companions to have finished their meals, I had to eat mine on my own and very quickly so we didn’t miss the opening act of the concert which meant it was like an episode of man vs food eating as quick as I could. Staff need to be educated in allergies and how serious getting it wrong can be. I felt very safe and comfortable in my room and I have no issues in terms of the room and facilities Now we come to breakfast We went to breakfast at 09:30 (breakfast is served until 10:00) After ensuring both rooms had breakfast included on check in and paying for the extra room the breakfast server maintained there was only breakfast included for 1 room, to be honest I was so annoyed i was just going to leave as it was quite embarrassing as a queue started to form, after him making some phone calls we eventually we were permitted to enter. There was only hash browns and beans left available on the hot plate for the cooked breakfast and 4-6 people were waiting like Oliver Twist with his bowl asking please sir can I have some more for more cooked breakfast to be brought out all the while breakfast staff were seeing to themselves for their own breakfasts, now surely staff should wait for customers to be served before seeing to themselves? The bacon was evidently deep fried… I didn’t partake but once the rest of the cooked breakfast items were brought out it was very nice and was worth the wait. The final straw for me was the way in which 2 members of what I can only assume were management cornered a member of cleaning staff in quite an intimidating manner right in front of us right at reception demanding to know why he didn’t clean behind a sofa, he was trying to explain to them there were customers sitting there and they scoffed at him he then proceeded to follow them asking for clarification and guidance and they spoke to the poor lad like utter trash and then walked off together like they were celebrating some kind of a win and the poor lad looked absolutely shell shocked and completely kicked in the guts! As a manager myself that IS NOT how you treat members of staff and how to achieve productivity and achieve the best performance from your team. They did not attempt to show him train him coach him or motivate him they just told him it wasn’t good enough and swanned off, we were absolutely disgusted, they may be management but they certainly need to learn people management skills. I would give this hotel another chance but there are a lot of improvements needed.

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