Leonardo Plaza Hotel Eilat

“More Than a Hotel — Truly Human Care ❤️”

I would like to leave a huge thank you to Leonardo Plaza Eilat. And not just for a good vacation — but for the truly human kindness and care I received there, which I honestly will never forget. Before my trip, Etti personally called me from the hotel and asked if I had any special requests: extra… more

I would like to leave a huge thank you to Leonardo Plaza Eilat. And not just for a good vacation — but for the truly human kindness and care I received there, which I honestly will never forget. Before my trip, Etti personally called me from the hotel and asked if I had any special requests: extra pillows, additional comfort, or anything else I might need during my stay. After so many years of traveling around Israel and the world, I can honestly say that almost no hotel has ever done that for me before. From that very moment, I already felt genuinely cared for. When we arrived, we were welcomed in the most wonderful way. We received a room upgrade, and in the room there were bottles of water, wine, and everything was spotless, neat, and prepared with attention to every detail. At the reception desk we were gifted complimentary dinners, and my daughter — who came to Eilat for a dance competition — kept receiving sweet surprises throughout our stay: ice cream vouchers, drinks, little gifts, and so many warm words of encouragement. Every staff member was genuinely excited for her, congratulating and supporting her, and it was incredibly touching. No, this hotel is not some ultra-luxury, brand-new five-star resort. But I have to say honestly: the level of service, warmth, and genuine care we experienced here was far beyond many expensive luxury hotels I have visited around the world. Unfortunately, our first room faced the promenade, where there was loud music, karaoke, and nightlife until very late at night, and I barely slept. But the truth is, it was not only because of the noise itself. The past weeks in Israel have been emotionally very difficult for many of us, and after everything we had experienced, my nervous system had become extremely sensitive. Many people probably would not even have noticed the sounds outside, but in that emotional state even the smallest noise felt overwhelming to me. The next morning I came down to reception in tears — not because anyone treated me badly, but simply because I was emotionally exhausted. And that was the moment when I truly saw how extraordinary this hotel team is. I was treated with such kindness, understanding, patience, and compassion that it honestly touched me deeply. They immediately moved us to a beautiful quiet room with an amazing view, once again prepared thoughtful gifts for us — fruits, water, wine, sweets — and even offered us lunch vouchers. But more importantly than any gift, they made me feel that they sincerely wanted to help from the heart. And I noticed something very important: it was not only toward me. I watched how the staff interacted with other guests as well — with the same warmth, respect, patience, and humanity. I would especially like to thank Etti and the entire team who worked during our stay. Unfortunately, I cannot remember every single name, but every single person we encountered was simply wonderful. You gave me much more than good service. You gave me comfort, warmth, and genuine human care exactly when I needed it the most. Thank you from the bottom of my heart. This experience reminded me once again why I love the people of Israel so much. In moments like these, you truly understand how warm, sensitive, caring, and deeply human Israelis can be. The true quality of a hotel is not measured by stars, luxury, or design — but by the people who work there ❤️

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